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Concierge Kickbacks

Jeremy Painter (Past Member)
$organization

Hello, 

We are engaging a team of 100+ concierges in the Nashville area to promote a concert series for tourists.  We are needing a way to track each individual's sales to determine the commission he/she receives. 

Unfortunately, this team of concierges wlil see frequent turnover.  We're considering creating 100+ promos each customized for each employee.  So when someone leaves this job, this code will no longer be active.  When a new employee joins this network of concierges a new promo will need to be created.  So this is not ideal. 

Does anyone have something that you're doing in your city that is successfully working for you to accurately track commissioned sales, but doesn't require frequent monitoring and adjustments?

Thanks for your insights! 

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  • $organization in reply to Jeremy Painter (Past Member)

    Are the concierges purchasing the tickets on their own file within Tessitura but using the tourists credit card? If so, that's an easy way to track as each individual file will have all of their orders on it.

  • $organization in reply to Michele Keutsch

    Hi Everyone, 

    Thank you for your follow up and suggestions.  Here's where our team landed after sifting through a couple of ideas.

    To Setup:

    1. Setup a Promo Code that is available on applicable shows.
    2. Each concierge will be given this promo code.

     

    To Process:

    1. Concierge will go online and create a record for him/herself using his/her hotel contact info and email.
    2. Add promo code to order.
    3. During checkout, enter customer name for pick-up and use customer CC to pay order.

     

    To Report:

    1. Pull a list by show and promo.
    2. Run order export utility against the list. 
    3. Sort exported Excel list by Hotel and Concierge.
    4. Create an invoice based on exported data.