Hi ticketing folks,
Wondering if anyone has a good solution for assigning doors to seats (to be printed on tickets) for a facility. We have always used TR_SECTION for this, but over time it has become clear that this isn't a great fit -- TR_SECTION fields impact ticket history, order imports, ticket printing; but entry door really shouldn't impact what "section" a seat is in (though I can see the case for print order matching entry door).
The specific problem we're having is in doing a ticket order import, and having basically a left and right door for each section, with the same short_desc. Since there's an arbitrary break in the middle of each row, contiguous seats can be considered in different sections, and importing by matching on short_desc doesn't work because there are multiple sections with the same short_desc.
So, how do people have entry doors configured to print on tickets? Is everyone using TR_SECTION, or are there other options in use? Right now I'm considering a custom design element and a local reference table for each facility seat just so I can unify my left/right side sections.
Nick,
Not sure if this helps, but we use TR_Section, and have the short_desc set to RT5 or LT5, for our aisles that require separation of left and right.
Michele
Hi Nick,
We use TR_SECTION so don't have a solution at all as we have external doors and we allocations sections through doors and then use the section to move people to the correct doors for their seats.
We used to use masking on the occasion where our external door for a section is closed/we want to move them to a different area, but we had to move to a local table where we can re-assign doors via sections now we are v12.5.
Caryl