Fixed package question ...

Sabina Spilkin $organization over 9 years ago

We have a fixed package where one of the shows in this package is completely sold out. What is the best way to keep selling this package manually in Tessitura ?

Is removing this one sold out show from the performance group will do the trick?

Thanks,

Sabina

Terry Stevens $organization over 9 years ago

Sabrina,

You should be able to able to change your minimum perfs number decrease it by one.
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Terry Stevens $organization over 9 years ago in reply to Terry Stevens

Sorry for the double talk and I should have been clearer where to do this is in Ticketing Setup->Packages find your package and under the Package Detail tab change the Min Perfs to one less than your Max Perfs.
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Terry Stevens $organization over 9 years ago in reply to Terry Stevens

Sorry for the double talk and I should have been clearer where to do this is in Ticketing Setup->Packages find your package and under the Package Detail tab change the Min Perfs to one less than your Max Perfs.
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Octavia Person $organization over 9 years ago

Hi Terry,

Our minimum is 4 on an 8 concert series. Removing the sold out show

still doesn’t allow you to select the same seat from the composite map.

It also doesn’t allow you to save the order if you seat it performance by performance.

Thanks

Octavia

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Terry Stevens
Sent: Wednesday, May 10, 2017 1:32 PM
To: Sabina Spilkin
Subject: Re: [Tessitura Ticketing Forum] Fixed package question ...

Sabrina,

You should be able to able to change your minimum perfs number decrease it by one.

From: Sabina Spilkin <bounce-sabinaspilkin7252@tessituranetwork.com>
Sent: 5/10/2017 3:50:57 PM

We have a fixed package where one of the shows in this package is completely sold out. What is the best way to keep selling this package manually in Tessitura ?

Is removing this one sold out show from the performance group will do the trick?
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel

M. Jane Orosco $organization over 9 years ago

Once you remove the show and seat performance by performance including the Base Seat map then you should be able to save the order.

Tess requires you to manually seat the Base seat map as well as all individual dates.

Hope that helps. Sorry to jump in.

M. Jane Orosco

Marketing Data Manager

510 Preston St. | Houston | TX 77002

T: 713-546-0247

F: 713-247-9228

E: jorosco@hgo.org

Click here to view our website.

This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake, please let us know by e-mail reply and delete it from your system; you may not copy this message or disclose its contents to anyone. The integrity and security of this message cannot be guaranteed on the Internet.

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Octavia Person
Sent: Wednesday, May 10, 2017 4:10 PM
To: M. Jane Orosco <jorosco@houstongrandopera.org>
Subject: Re: [Tessitura Ticketing Forum] Fixed package question ...

Hi Terry,

Our minimum is 4 on an 8 concert series. Removing the sold out show

still doesn’t allow you to select the same seat from the composite map.

It also doesn’t allow you to save the order if you seat it performance by performance.

Thanks

Octavia

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Terry Stevens
Sent: Wednesday, May 10, 2017 1:32 PM
To: Sabina Spilkin
Subject: Re: [Tessitura Ticketing Forum] Fixed package question ...

Sabrina,

You should be able to able to change your minimum perfs number decrease it by one.

From: Sabina Spilkin <bounce-sabinaspilkin7252@tessituranetwork.com>
Sent: 5/10/2017 3:50:57 PM

We have a fixed package where one of the shows in this package is completely sold out. What is the best way to keep selling this package manually in Tessitura ?

Is removing this one sold out show from the performance group will do the trick?

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Octavia Person $organization over 9 years ago

Thank you. Do you know how this effects the rollover of that package the following season?

Octavia

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of M. Jane Orosco
Sent: Wednesday, May 10, 2017 4:26 PM
To: Octavia Person
Subject: RE: [Tessitura Ticketing Forum] Fixed package question ...

Once you remove the show and seat performance by performance including the Base Seat map then you should be able to save the order.

Tess requires you to manually seat the Base seat map as well as all individual dates.

Hope that helps. Sorry to jump in.

M. Jane Orosco

Marketing Data Manager

510 Preston St. | Houston | TX 77002

T: 713-546-0247

F: 713-247-9228

E: jorosco@hgo.org

Click here to view our website.

Hi Terry,

Our minimum is 4 on an 8 concert series. Removing the sold out show

still doesn’t allow you to select the same seat from the composite map.

It also doesn’t allow you to save the order if you seat it performance by performance.

Thanks

Octavia

Sabrina,

You should be able to able to change your minimum perfs number decrease it by one.

From: Sabina Spilkin <bounce-sabinaspilkin7252@tessituranetwork.com>
Sent: 5/10/2017 3:50:57 PM

We have a fixed package where one of the shows in this package is completely sold out. What is the best way to keep selling this package manually in Tessitura ?

Is removing this one sold out show from the performance group will do the trick?

M. Jane Orosco $organization over 9 years ago

If single ticket buyers are what caused the conflict then there should be no rollover problem. (Assuming you don't roll singles into a package.)

If the same date us part of another package then you may ha e an issue where one will fail and have to be manually seated.

Sent via the Samsung Galaxy S7 active, an AT&T 4G LTE smartphone

--------

Original message --------

From: Octavia Person <bounce-octaviaperson8592@tessituranetwork.com>

Date: 5/10/17 6:58 PM (GMT-06:00)

To: "M. Jane Orosco" <jorosco@houstongrandopera.org>

Subject: RE: [Tessitura Ticketing Forum] Fixed package question ...

Thank you. Do you know how this effects the rollover of that package the following season?

Octavia

Once you remove the show and seat performance by performance including the Base Seat map then you should be able to save the order.

Tess requires you to manually seat the Base seat map as well as all individual dates.

Hope that helps. Sorry to jump in.

M. Jane Orosco

Marketing Data Manager

510 Preston St. | Houston | TX 77002

T: 713-546-0247

F: 713-247-9228

E: jorosco@hgo.org

Click here to view our website.

Hi Terry,

Our minimum is 4 on an 8 concert series. Removing the sold out show

still doesn’t allow you to select the same seat from the composite map.

It also doesn’t allow you to save the order if you seat it performance by performance.

Thanks

Octavia

Sabrina,

You should be able to able to change your minimum perfs number decrease it by one.

From: Sabina Spilkin <bounce-sabinaspilkin7252@tessituranetwork.com>
Sent: 5/10/2017 3:50:57 PM

We have a fixed package where one of the shows in this package is completely sold out. What is the best way to keep selling this package manually in Tessitura ?

Is removing this one sold out show from the performance group will do the trick?

Octavia Person $organization over 9 years ago

Thanks

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of M. Jane Orosco
Sent: Wednesday, May 10, 2017 5:48 PM
To: Octavia Person
Subject: Re: [Tessitura Ticketing Forum] Fixed package question ...

If single ticket buyers are what caused the conflict then there should be no rollover problem. (Assuming you don't roll singles into a package.)

If the same date us part of another package then you may ha e an issue where one will fail and have to be manually seated.

Sent via the Samsung Galaxy S7 active, an AT&T 4G LTE smartphone

-------- Original message --------

From: Octavia Person <bounce-octaviaperson8592@tessituranetwork.com>

Date: 5/10/17 6:58 PM (GMT-06:00)

To: "M. Jane Orosco" <jorosco@houstongrandopera.org>

Subject: RE: [Tessitura Ticketing Forum] Fixed package question ...

Thank you. Do you know how this effects the rollover of that package the following season?

Octavia

Once you remove the show and seat performance by performance including the Base Seat map then you should be able to save the order.

Tess requires you to manually seat the Base seat map as well as all individual dates.

Hope that helps. Sorry to jump in.

M. Jane Orosco

Marketing Data Manager

510 Preston St. | Houston | TX 77002

T: 713-546-0247

F: 713-247-9228

E: jorosco@hgo.org

Click here to view our website.

Hi Terry,

Our minimum is 4 on an 8 concert series. Removing the sold out show

still doesn’t allow you to select the same seat from the composite map.

It also doesn’t allow you to save the order if you seat it performance by performance.

Thanks

Octavia

Sabrina,

You should be able to able to change your minimum perfs number decrease it by one.

From: Sabina Spilkin <bounce-sabinaspilkin7252@tessituranetwork.com>
Sent: 5/10/2017 3:50:57 PM

We have a fixed package where one of the shows in this package is completely sold out. What is the best way to keep selling this package manually in Tessitura ?

Is removing this one sold out show from the performance group will do the trick?

Mark Sackett (Past Member) $organization over 9 years ago in reply to Octavia Person

Hi- I'm not sure if this was resolved or not. If not: Remove the performance group from the package, then remove the performance from the performance group, then add the performance group back into the package and you'll be set. Thanks, Mark
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Octavia Person $organization over 9 years ago

Thanks mark! I’ll give it a go.

Octavia

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mark Sackett
Sent: Friday, May 12, 2017 12:28 PM
To: Octavia Person
Subject: RE: [Tessitura Ticketing Forum] Fixed package question ...

Hi- I'm not sure if this was resolved or not. If not: Remove the performance group from the package, then remove the performance from the performance group, then add the performance group back into the package and you'll be set. Thanks, Mark

From: Octavia Person <bounce-octaviaperson8592@tessituranetwork.com>
Sent: 5/11/2017 12:55:33 AM

Thanks

If single ticket buyers are what caused the conflict then there should be no rollover problem. (Assuming you don't roll singles into a package.)

If the same date us part of another package then you may ha e an issue where one will fail and have to be manually seated.

Sent via the Samsung Galaxy S7 active, an AT&T 4G LTE smartphone

-------- Original message --------

From: Octavia Person <bounce-octaviaperson8592@tessituranetwork.com>

Date: 5/10/17 6:58 PM (GMT-06:00)

To: "M. Jane Orosco" <jorosco@houstongrandopera.org>

Subject: RE: [Tessitura Ticketing Forum] Fixed package question ...

Thank you. Do you know how this effects the rollover of that package the following season?

Octavia

Once you remove the show and seat performance by performance including the Base Seat map then you should be able to save the order.

Tess requires you to manually seat the Base seat map as well as all individual dates.

Hope that helps. Sorry to jump in.

M. Jane Orosco

Marketing Data Manager

510 Preston St. | Houston | TX 77002

T: 713-546-0247

F: 713-247-9228

E: jorosco@hgo.org

Click here to view our website.

Hi Terry,

Our minimum is 4 on an 8 concert series. Removing the sold out show

still doesn’t allow you to select the same seat from the composite map.

It also doesn’t allow you to save the order if you seat it performance by performance.

Thanks

Octavia

Sabrina,

You should be able to able to change your minimum perfs number decrease it by one.

From: Sabina Spilkin <bounce-sabinaspilkin7252@tessituranetwork.com>
Sent: 5/10/2017 3:50:57 PM

We have a fixed package where one of the shows in this package is completely sold out. What is the best way to keep selling this package manually in Tessitura ?

Is removing this one sold out show from the performance group will do the trick?