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CC Swipe

Tatiana Jofat
$organization

Hello Tessiturians, 

Our credit card swiper has stopped automatically filling in the card holder's name when it's physically swiped.  Has this happened to anyone else?  Not sure if this was due to our recent upgrade to 12.5.  

Thanks

Tatiana

 

  • $organization

    If your card swipe is set up as keyboard emulation, you could try swiping into notepad to see the raw output, and then compare it to a working swipe. Most swipes are programmable; there could be some sentinel characters that aren't configured correctly.

  • $organization in reply to Joel Freiberg

    Looks like a "Defect-Resolved NYP" bug, as per the Reported Defect List spreadsheet, reference # 68777. Hopefully it will be published w v14, along with a long list of others.

  • $organization

    Thank you Nick.  I’ll forward to our IT folks. 

     

    Tatiana

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Nick Reilingh
    Sent: Tuesday, May 9, 2017 4:26 PM
    To: Tatiana Jofat <TJofat@92y.org>
    Subject: Re: [Tessitura Ticketing Forum] CC Swipe

     

    If your card swipe is set up as keyboard emulation, you could try swiping into notepad to see the raw output, and then compare it to a working swipe. Most swipes are programmable; there could be some sentinel characters that aren't configured correctly.

    From: Tatiana Jofat <bounce-tatianajofat3236@tessituranetwork.com>
    Sent: 5/9/2017 2:28:57 PM

    Hello Tessiturians, 

    Our credit card swiper has stopped automatically filling in the card holder's name when it's physically swiped.  Has this happened to anyone else?  Not sure if this was due to our recent upgrade to 12.5.  

    Thanks

    Tatiana

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    I have noticed this as well.  It will populate the CC name from the card in Quick Sale mode but not in the regular payment window.

     

     

     

    Joel Freiberg

    Ticket Office Manager

    Performing Arts Foundation

    jfreiberg@grandtheater.org

    715-842-0988 x226

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Nick Reilingh
    Sent: Tuesday, May 09, 2017 3:29 PM
    To: Joel Freiberg <jfreiberg@grandtheater.org>
    Subject: Re: [Tessitura Ticketing Forum] CC Swipe

     

    If your card swipe is set up as keyboard emulation, you could try swiping into notepad to see the raw output, and then compare it to a working swipe. Most swipes are programmable; there could be some sentinel characters that aren't configured correctly.

    From: Tatiana Jofat <bounce-tatianajofat3236@tessituranetwork.com>
    Sent: 5/9/2017 2:28:57 PM

    Hello Tessiturians, 

    Our credit card swiper has stopped automatically filling in the card holder's name when it's physically swiped.  Has this happened to anyone else?  Not sure if this was due to our recent upgrade to 12.5.  

    Thanks

    Tatiana

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!