Creative Comp Ticket Solution Needed

Hi Beth,

Do these parentals already exist in Tessitura with a web login?  Or do they have an unique attribute, constituency or ranking?

You can setup a price type change pricing rule which will only fire against a selected constituent list, limit it to 2 comp tickets and will only fire once per order. 

JH.

Jerry Hodgins

Audience Insights Manager

T +613 8663 2235 M +61404 011 452

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Beth Jones
Sent: Wednesday, 12 April 2017 9:03 AM
To: Jerry Hodgins
Subject: [Tessitura Ticketing Forum] Creative Comp Ticket Solution Needed

Hello Tess World!

Based upon other community threads, there seems to still be a question about how to exactly redeem actor/staff/team comp tickets via a website, without it becoming a customized project. 

Here's our dilemma:

We produce children's shows, where we offer the parental units two comp tickets to see their child actors.  Previously, we had handed out paperwork to fill out for the comps with payment options for additional tickets.  This is no longer working effectively.  

So the thought becomes can we give the parental units a "tokenized" promo code to access their two comps for a children's show of their choosing? Once the tokenized promo has been used, it is no longer vaild... 

Allocations are out due to the fact that we have multiple performances of the same show, and don't want to reserve a block of seats per show based upon the parental units "maybe" filling that allocation. We could lose sales...

"Normal" promo codes are out because they can be passed from parents to grandparents to friends to... you get the idea... 

Bottom line is:  is there a way to offer comp tickets to actors (or actors' parental units in this case) where they can redeem their tickets online, and once redeemed, the ability to go back in and order more comps is denied?  Or is this perhaps an enhancement request?  

Anyone out there have a creative solution?  I'd love to hear it! Thank you very much!

Beth Moore Jones

Patron Services Manager

Broadway Rose Theatre Company

www.broadwayrose.org

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Very true Dot, and thank you for the insight. 

Question for you:  how do you prevent the specific assigned constituent from going back in and ordering more comp tickets, after the initial comp ticket order has been fulfilled?

Ah I see your dilemma.  I haven’t tested this idea so no guarantee it’ll work but I’d try:

1.     Set up a list of the parentals you want to receive the 2 free tickets;

2.     Set up a list of the parentals who have received the offer and then schedule that list to regenerate at regular intervals as dynamic lists to not regenerate when a list is reference by a pricing rule (info here);

3.     Apply the first list of parentals in the constituent criteria so they can receive the offer;

4.     Exclude the second list of parentals who have received the offer.

Of course depending on the timing of the list regeneration and how cluey the parentals are there would be the chance that they could go straight back in after their initial order and make another.

Jerry Hodgins

Audience Insights Manager

T +613 8663 2235 M +61404 011 452

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Beth Jones
Sent: Wednesday, 12 April 2017 10:24 AM
To: Jerry Hodgins
Subject: RE: [Tessitura Ticketing Forum] Creative Comp Ticket Solution Needed

Hi Jerry - thank you for the great suggestion!  To answer your questions:  

1. No, not all the parental units have a login.  
2. They do have an account (no attribute or constituency added at the time of account creation, though) in Tessitura. 

I have heard of Pricing Rules as a possibility, but the question becomes can the pricing rule "turn off" and not "re-fire" again, after the inital comp ticket order made by the parental unit?  In other words, what would prevent a parent going back in under their same login to order more comps either for the same performance or a different performance date of the same show, now on a new order?  Does that make sense?

Thank you again!     

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Thank you for sending this to me Dot – it’s fascinating.  Glad to know we’re not alone… I will see if I can make an exclusion list work.

Thank you everyone for your input! J