Hello,
One of my consortium organizations is looking to add stage seating moving forward for one of their facilities. I'm concerned about what this might do to existing shows in the facility, as it requires basically moving all the existing seats further back in the house and adding new seats at the front. There are no rollovers into the facility, so that's not a concern, but I'm worried about this affecting ticket history, since the seats that existed before will no longer exist. If I don't run the Facility Update Scripts, I think all the old seats and history should remain the same, but I'm leary about it.
Has anyone done anything like this?
Matt
Matthew,
We came across this same situation a few years ago as we commonly change zones/add/remove seats during our season build. For the first 4 years of using Tessitura, we just altered the existing facility maps until we realized we were losing the historical 'what our venue looked like' in any given season. It was then that we decided to create new facility maps each year so that we have historical data on each of our facilities.
We have altered maps within a season, mostly just changing a seat from one zone to another and have ran the update scripts with no issues. As for adding seats, we've really only done that at season build before we have any sales against the venue.
Michele
I would build a new facility adding all screens, rows and sections you might envision using in the future. You can always black out seats and screens. This gives you flexibility using one facility.
Hi Matt,
If you want to be adventurous, check out this post:
http://www.tessituranetwork.com/Community/forums/t/8718.aspx
I successfully moved a few seats by flipping the x/y coordinates. This is a good option because you're maintaining all the existing seat data and essentially just changing the way the maps are displayed. That could give you room for adding your additional stage seats at the front of your map. These moves would affect the look of your past seat maps, but not the numbering/sections/zones/best seat. However, this option would take a lot more testing than simply building a new facility or adding a new screen to your exisiting facility.
Regardless of what you do with your facility, to protect your exisiting ticket history, you could stop running your update ticket history procedure for past seasons.
Dorothy
I have never loved editing existing facilities. Would it be possible to build a new venue with the additional seating (you can use the Copy a Facility utility to start and save some time) and then finish one season with the old venue and switch to the ‘new’ one with the new season?
Cheers,
Kathleen
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Matthew Lazorwitz Sent: Tuesday, March 21, 2017 10:40 AM To: Kathleen Smith Subject: [Tessitura Ticketing Forum] Affects of Altering a Facility Map
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Matt – You need to be more adventurous. J
We have done a few different things like this. We have added screens to a facility even while shows are on sale in that facility and then essentially hidden the screens that are no longer active. In other instances we have copied a facility and added new screens to the facility.
I’m sure you have smart people there. They can handle any minor adjustments to the history.
It will be fine.
Nicole
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Matthew Lazorwitz Sent: Tuesday, March 21, 2017 10:41 AM To: Nicole Keating <nkeating@arshtcenter.org> Subject: [Tessitura Ticketing Forum] Affects of Altering a Facility Map Importance: High