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Allowing Entry on Ticket with invalid barcode

Christy Warren
$organization

Hopefully, someone here will either be able to help me with this or tell me this concept is no longer necessary with NScan/Tessitura. 

Our venue has used scanners before with our old Ticketmaster system.  Sometimes when we needed to perform customer service for someone which involved reprinting the ticket, we had the ability to "unblock" their ticket/seat location from the software so they would be able to enter the theater without any problem.  We used thsi rarely, but odten enough to be a helpful feature.

 

I have not seen anything to this effect in the NScan documentation, but maybe I've missed it.  Do you have the ability to allow entry on a ticket that has been re-issued (by no fault of the patron)?  Or am I thinking too much about this?  What do other venues do to solve problems like this in a creative way?

 

Thanks!

Christy

TPAC, Nashville, TN

Parents
  • $organization

    Our “gatekeepers” have the option of just admitting the patron, as we are all general admission seating in our theater; this precludes having them show up as “attended”. Alternatively, for a sold out performance, the patron is sent to the Box Office for re-ticketing. It is very rare for the patron to bring the original ticket, when they have reprinted, but it does sometimes happen.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Christy Warren
    Sent: Friday, January 15, 2010 1:07 PM
    To: rbernard@smm.org
    Subject: [Tessitura Ticketing Forum] Allowing Entry on Ticket with invalid barcode

     

    Hopefully, someone here will either be able to help me with this or tell me this concept is no longer necessary with NScan/Tessitura. 

    Our venue has used scanners before with our old Ticketmaster system.  Sometimes when we needed to perform customer service for someone which involved reprinting the ticket, we had the ability to "unblock" their ticket/seat location from the software so they would be able to enter the theater without any problem.  We used thsi rarely, but odten enough to be a helpful feature.

     

    I have not seen anything to this effect in the NScan documentation, but maybe I've missed it.  Do you have the ability to allow entry on a ticket that has been re-issued (by no fault of the patron)?  Or am I thinking too much about this?  What do other venues do to solve problems like this in a creative way?

     

    Thanks!

    Christy

    TPAC, Nashville, TN



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  • $organization in reply to Ray Bernard
    We do one of two things:
     
    Have the patron go back to the box office to have their ticket reprinted (so that it scans correctly), or just tear the ticket stub and then 1) reprint the ticket again and scan it in after the show starts it gets marked attended, or 2) just mark it attended manually through Season Manager.
     
    We have a few things that happen often to us, and depending on the scenario and how busy the box office is, we don't always make the patrons return to the box office window for new tickets.  We would *always* do that if the ticket a patron presented showed up as "returned" or was for a different performance entirely, but if it's just reprinted or for some reason the scanner can't read the bar code (it's been worn down, etc.), the usher just manually confirms the ticket is for the correct performance, tears the stub, and allows the patron access.
     
    Christy
     
    Christy Carlson | Senior Sales Manager | 206.443.2210 x1003| Fax: 206.443.2379
    SEATTLE REPERTORY THEATRE | www.seattlerep.org | 155 Mercer Street, PO Box 900923, Seattle, WA 98109
    In Lower Queen Anne at Seattle Center
    ON SALE NOW | Speech & Debate Jan 15-Feb 21 Jan 15-Feb 21 | Glengarry Glen Ross Feb 5-28

    Seattle Rep is closed on Mondays

    twitter.com/seattlerep | facebook.com/seattlerep | blog.seattlerep.org

    Please consider the environment before printing this e-mail 


    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Ray Bernard
    Sent: Friday, January 15, 2010 2:02 PM
    To: Christy Carlson
    Subject: RE: [Tessitura Ticketing Forum] Allowing Entry on Ticket with invalid barcode

    Our “gatekeepers” have the option of just admitting the patron, as we are all general admission seating in our theater; this precludes having them show up as “attended”. Alternatively, for a sold out performance, the patron is sent to the Box Office for re-ticketing. It is very rare for the patron to bring the original ticket, when they have reprinted, but it does sometimes happen.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Christy Warren
    Sent: Friday, January 15, 2010 1:07 PM
    To: rbernard@smm.org
    Subject: [Tessitura Ticketing Forum] Allowing Entry on Ticket with invalid barcode

     

    Hopefully, someone here will either be able to help me with this or tell me this concept is no longer necessary with NScan/Tessitura. 

    Our venue has used scanners before with our old Ticketmaster system.  Sometimes when we needed to perform customer service for someone which involved reprinting the ticket, we had the ability to "unblock" their ticket/seat location from the software so they would be able to enter the theater without any problem.  We used thsi rarely, but odten enough to be a helpful feature.

     

    I have not seen anything to this effect in the NScan documentation, but maybe I've missed it.  Do you have the ability to allow entry on a ticket that has been re-issued (by no fault of the patron)?  Or am I thinking too much about this?  What do other venues do to solve problems like this in a creative way?

     

    Thanks!

    Christy

    TPAC, Nashville, TN



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    View this message online at: http://www.tessituranetwork.com/COMMUNITY/forums/p/1787/6308.aspx#6308
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    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Reply
  • $organization in reply to Ray Bernard
    We do one of two things:
     
    Have the patron go back to the box office to have their ticket reprinted (so that it scans correctly), or just tear the ticket stub and then 1) reprint the ticket again and scan it in after the show starts it gets marked attended, or 2) just mark it attended manually through Season Manager.
     
    We have a few things that happen often to us, and depending on the scenario and how busy the box office is, we don't always make the patrons return to the box office window for new tickets.  We would *always* do that if the ticket a patron presented showed up as "returned" or was for a different performance entirely, but if it's just reprinted or for some reason the scanner can't read the bar code (it's been worn down, etc.), the usher just manually confirms the ticket is for the correct performance, tears the stub, and allows the patron access.
     
    Christy
     
    Christy Carlson | Senior Sales Manager | 206.443.2210 x1003| Fax: 206.443.2379
    SEATTLE REPERTORY THEATRE | www.seattlerep.org | 155 Mercer Street, PO Box 900923, Seattle, WA 98109
    In Lower Queen Anne at Seattle Center
    ON SALE NOW | Speech & Debate Jan 15-Feb 21 Jan 15-Feb 21 | Glengarry Glen Ross Feb 5-28

    Seattle Rep is closed on Mondays

    twitter.com/seattlerep | facebook.com/seattlerep | blog.seattlerep.org

    Please consider the environment before printing this e-mail 


    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Ray Bernard
    Sent: Friday, January 15, 2010 2:02 PM
    To: Christy Carlson
    Subject: RE: [Tessitura Ticketing Forum] Allowing Entry on Ticket with invalid barcode

    Our “gatekeepers” have the option of just admitting the patron, as we are all general admission seating in our theater; this precludes having them show up as “attended”. Alternatively, for a sold out performance, the patron is sent to the Box Office for re-ticketing. It is very rare for the patron to bring the original ticket, when they have reprinted, but it does sometimes happen.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Christy Warren
    Sent: Friday, January 15, 2010 1:07 PM
    To: rbernard@smm.org
    Subject: [Tessitura Ticketing Forum] Allowing Entry on Ticket with invalid barcode

     

    Hopefully, someone here will either be able to help me with this or tell me this concept is no longer necessary with NScan/Tessitura. 

    Our venue has used scanners before with our old Ticketmaster system.  Sometimes when we needed to perform customer service for someone which involved reprinting the ticket, we had the ability to "unblock" their ticket/seat location from the software so they would be able to enter the theater without any problem.  We used thsi rarely, but odten enough to be a helpful feature.

     

    I have not seen anything to this effect in the NScan documentation, but maybe I've missed it.  Do you have the ability to allow entry on a ticket that has been re-issued (by no fault of the patron)?  Or am I thinking too much about this?  What do other venues do to solve problems like this in a creative way?

     

    Thanks!

    Christy

    TPAC, Nashville, TN



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    View this message online at: http://www.tessituranetwork.com/COMMUNITY/forums/p/1787/6308.aspx#6308
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    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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