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Ticket Office Incentives

Howard Levine
$organization
Has anyone setup incentive programs to get their ticket office staff to cross-sell and up-sell when they are taking incoming phone orders?
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  • $organization

    Our team love ‘friendly competitions’ and we’ve done really well offering a gift card for things like ‘who can sell the most in gift certificates’ and ‘who can gather the most microdonations during x period’.  It’s not been super-structured, but it works well for us!

     

    Cheers,

    Kathleen

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Howard Levine
    Sent: Monday, January 30, 2017 1:46 PM
    To: Kathleen Smith
    Subject: [Tessitura Ticketing Forum] Ticket Office Incentives

     

    Has anyone setup incentive programs to get their ticket office staff to cross-sell and up-sell when they are taking incoming phone orders?




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  • $organization in reply to Kathleen Smith
    We work on commission for particular upsales and then run incentives such as highest dollars per hour, largest donation, conversion rates, the most particular upsale (e.g upgrade of seat reserve, adding additional package etc) in a two week period etc. Gift cards usually are the reward. We also have team member of the week, which is not sales based but performance for something outstanding (dealing with customer complaint with cool head) and then we issue a voucher so they can choose a hot beverage of their choice. We also use long lunches and late starts of rewards for incentives.
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  • $organization in reply to Kathleen Smith
    We work on commission for particular upsales and then run incentives such as highest dollars per hour, largest donation, conversion rates, the most particular upsale (e.g upgrade of seat reserve, adding additional package etc) in a two week period etc. Gift cards usually are the reward. We also have team member of the week, which is not sales based but performance for something outstanding (dealing with customer complaint with cool head) and then we issue a voucher so they can choose a hot beverage of their choice. We also use long lunches and late starts of rewards for incentives.
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