Greetings - I've heard rumors that TessiTura can send text messages once certain VIP tickets are scanned. Does anyone know how to set this up. Thanks in advance for your help!
Jonathan! Thanks so much for this very informative email. I will try it out!!
Kate:
This is done through the N-Scan “email notifications” feature that is part of the Monitor Attendance functionality. Text messages are sent as emails to a mobile phone number which is formatted as an email address; upon receipt it’s converted to a text message.
The basics are as follows (assuming you’re on N-Scan v6 and Tessitura 12x):
- On the Tessitura record of the constituent who wants to receive the text messages, you
o Add the attribute for either N-Scan Monitor List or N-Scan Monitor Constituency to identify the group of people you want to monitor. These attributes already exist if you have N-Scan; you’ll need to identify the right constituency or create your list before adding the attribute.
o Add an email address record to the monitoring constituent. In the email address field, enter the mobile phone number at which you want to receive texts, in the format [phone number] @ [carrier]. For example, if your phone number is 123-456-7890 and your mobile phone carrier is Verizon, this would be 1234567890@vtext.com. Different mobile phone carriers use different standards for the @carrier part of the address; you can find out from yours what theirs is.
o Add a Contact Point Purpose for N-Scan Messages to the email address in question. A contact point purpose called this (or something similar) will have been created when you installed N-Scan.
- Talk to your DBA (or RAMP if applicable) about adding a scheduled job to run the NP_SEND_EMAIL procedure; this sends the notifications generated by the scans. This procedure should be xcheduled to run continuously, every 5 minutes or so to ensure timely delivery of notifications.