Populating Season Manager

State Theatre in New Brunswick here...We are having an issue with getting our newly formed 2011 season to populate in the season manager. The season is set up and we are selling tickets successfully, but no data for the fiscal year or the season is populating in the season manager. Any thoughts on how to remedy this? Please advise and thanks, dg

Parents
  • Dan:

    1) Check to see that the data's set to show up. If the "Display EIS" column for the season in TR_SEASON isn't checked, then data won't be shown in Season Overview even if it's being calculated.

    2) Check to see that the data's getting in there to begin with. Season overview is populated by a stored procedure, EIS_IMP_CHANGED_LOAD_NEW, which accepts a string of season numbers (the ID column from TR_SEASON). If the job that runs this population procedure hasn't been updated with the ID for your 2011 season, then Season Overview isn't being populated. Updating and re-executing that job will fix that problem. 

    Hope this helps,

    Jonathan

     

  • Former Member
    Former Member $organization in reply to Jonathan Smillie

    (What does this say about me – I went with user error right off…..)

     

    Just to pile on a little more – here is the code that I stole from someone that I use for my EIS_IMP_CHANGED_LOAD_NEW job so I don’t have to remember to update it every season  (this is the nightly job):

     

    declare @seasons varchar(256)

    declare @strsize int

    select @seasons = ''

    select @seasons = @seasons + convert(varchar(3),id) + ',' from tr_season where inactive = 'N' and display_eis = 'Y'

    -- select @strsize = len(@seasons) – 1

    select @strsize = len(@seasons)

    select @strsize = @strsize - 1

    select @seasons = substring(@seasons,1,@strsize) + ''

     

    exec eis_imp_changed_load_new @scope = 'F',

                    @season_str = @seasons,

                    @include_resold = 'Y'

     

     -steve carlock

    Information Technology Manager

    The Granada

    jsc@granadasb.org

    (805) 899-3000x111 (office) - Note: New Office Number as of 2009-11-01

    (805) 899-3002 (fax)

    (562) 239-7075 (cell)

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jonathan Smillie
    Sent: Wednesday, January 06, 2010 12:46 PM
    To: Steve Carlock
    Subject: Re: [Tessitura Ticketing Forum] Populating Season Manager

     

    Dan:

    1) Check to see that the data's set to show up. If the "Display EIS" column for the season in TR_SEASON isn't checked, then data won't be shown in Season Overview even if it's being calculated.

    2) Check to see that the data's getting in there to begin with. Season overview is populated by a stored procedure, EIS_IMP_CHANGED_LOAD_NEW, which accepts a string of season numbers (the ID column from TR_SEASON). If the job that runs this population procedure hasn't been updated with the ID for your 2011 season, then Season Overview isn't being populated. Updating and re-executing that job will fix that problem. 

    Hope this helps,

    Jonathan

     

    From: Dan Grossman <bounce-danielgrossman9612@tessituranetwork.com>
    Sent: 1/6/2010 2:28:05 PM

    State Theatre in New Brunswick here...We are having an issue with getting our newly formed 2011 season to populate in the season manager. The season is set up and we are selling tickets successfully, but no data for the fiscal year or the season is populating in the season manager. Any thoughts on how to remedy this? Please advise and thanks, dg




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • Former Member
    Former Member $organization in reply to Jonathan Smillie

    (What does this say about me – I went with user error right off…..)

     

    Just to pile on a little more – here is the code that I stole from someone that I use for my EIS_IMP_CHANGED_LOAD_NEW job so I don’t have to remember to update it every season  (this is the nightly job):

     

    declare @seasons varchar(256)

    declare @strsize int

    select @seasons = ''

    select @seasons = @seasons + convert(varchar(3),id) + ',' from tr_season where inactive = 'N' and display_eis = 'Y'

    -- select @strsize = len(@seasons) – 1

    select @strsize = len(@seasons)

    select @strsize = @strsize - 1

    select @seasons = substring(@seasons,1,@strsize) + ''

     

    exec eis_imp_changed_load_new @scope = 'F',

                    @season_str = @seasons,

                    @include_resold = 'Y'

     

     -steve carlock

    Information Technology Manager

    The Granada

    jsc@granadasb.org

    (805) 899-3000x111 (office) - Note: New Office Number as of 2009-11-01

    (805) 899-3002 (fax)

    (562) 239-7075 (cell)

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jonathan Smillie
    Sent: Wednesday, January 06, 2010 12:46 PM
    To: Steve Carlock
    Subject: Re: [Tessitura Ticketing Forum] Populating Season Manager

     

    Dan:

    1) Check to see that the data's set to show up. If the "Display EIS" column for the season in TR_SEASON isn't checked, then data won't be shown in Season Overview even if it's being calculated.

    2) Check to see that the data's getting in there to begin with. Season overview is populated by a stored procedure, EIS_IMP_CHANGED_LOAD_NEW, which accepts a string of season numbers (the ID column from TR_SEASON). If the job that runs this population procedure hasn't been updated with the ID for your 2011 season, then Season Overview isn't being populated. Updating and re-executing that job will fix that problem. 

    Hope this helps,

    Jonathan

     

    From: Dan Grossman <bounce-danielgrossman9612@tessituranetwork.com>
    Sent: 1/6/2010 2:28:05 PM

    State Theatre in New Brunswick here...We are having an issue with getting our newly formed 2011 season to populate in the season manager. The season is set up and we are selling tickets successfully, but no data for the fiscal year or the season is populating in the season manager. Any thoughts on how to remedy this? Please advise and thanks, dg




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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