State Theatre in New Brunswick here...We are having an issue with getting our newly formed 2011 season to populate in the season manager. The season is set up and we are selling tickets successfully, but no data for the fiscal year or the season is populating in the season manager. Any thoughts on how to remedy this? Please advise and thanks, dg
Dan:
1) Check to see that the data's set to show up. If the "Display EIS" column for the season in TR_SEASON isn't checked, then data won't be shown in Season Overview even if it's being calculated.
2) Check to see that the data's getting in there to begin with. Season overview is populated by a stored procedure, EIS_IMP_CHANGED_LOAD_NEW, which accepts a string of season numbers (the ID column from TR_SEASON). If the job that runs this population procedure hasn't been updated with the ID for your 2011 season, then Season Overview isn't being populated. Updating and re-executing that job will fix that problem.
Hope this helps,
Jonathan
(What does this say about me – I went with user error right off…..)
Just to pile on a little more – here is the code that I stole from someone that I use for my EIS_IMP_CHANGED_LOAD_NEW job so I don’t have to remember to update it every season (this is the nightly job):
declare @seasons varchar(256)
declare @strsize int
select @seasons = ''
select @seasons = @seasons + convert(varchar(3),id) + ',' from tr_season where inactive = 'N' and display_eis = 'Y'
-- select @strsize = len(@seasons) – 1
select @strsize = len(@seasons)
select @strsize = @strsize - 1
select @seasons = substring(@seasons,1,@strsize) + ''
exec eis_imp_changed_load_new @scope = 'F',
@season_str = @seasons,
@include_resold = 'Y'
-steve carlock
Information Technology Manager
The Granada
jsc@granadasb.org
(805) 899-3000x111 (office) - Note: New Office Number as of 2009-11-01
(805) 899-3002 (fax)
(562) 239-7075 (cell)
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jonathan Smillie Sent: Wednesday, January 06, 2010 12:46 PM To: Steve Carlock Subject: Re: [Tessitura Ticketing Forum] Populating Season Manager
From: Dan Grossman <bounce-danielgrossman9612@tessituranetwork.com> Sent: 1/6/2010 2:28:05 PM
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