Hi there,
We have had something strange occurring with the Payment Unpaid event code that I cannot explain - we have have a order for 1 ticket, purchased over the counter.Steps, time, and event codes below.
1. 14:21:10 - Reserved2. 14:21:10 - Fee Applied3. 14:21:10 - Payment Paid4. 14:21:11 - Printed5. 14:22:07 - Reprinted6. 14:22:49 - Reprinted7. 14:23:02 - Reprinted8. 14:23:31 - Reprinted.....by someone else9. 14:29:15 - Payment Unpaid......by original user10. 12:30:34 - Attended (following day)Apart from the 4 reprints, the order looks standard up to Step 8.I'm unsure how the payment become unpaid 6 mins later, by the original user, while maintaining its Ticketed, Paid seat status? It is still currently sitting with a due amount against it.
I may be missing something extremely obvious, but any help appreciated. I can see the above in T_ORDER_SEAT_HIST and looked at various tables, but can't seem to explain how this has occurred.
Thanks,Stefanie
What do the payments look like for the order? Does the order total match the payment total?
Hi Stefanie,
I would recommend putting in a ticket with Tessitura Network Support on this--they will be happy to help you get to the bottom of this.
Best,Todd LantryTessitura Network Webmaster