Messaging Rules Visibility on Orders Window

Hi Skypp,

In t_defaults, there should be a setting called ‘notification_display_seconds’ J

Cheers,
Kathleen

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Skypp Cabanas
Sent: Thursday, October 13, 2016 4:56 PM
To: Kathleen Smith
Subject: [Tessitura Ticketing Forum] Messaging Rules Visibility on Orders Window

I've successfully set up a Messaging rule for our staff to read when selling a certain ticket price in a certain performance.  The message pops up as expected in the Orders Window, however... it disappears after about 5 seconds.  There is a CLOSE link on that window, but the Messaging windows automatically closes. 

Our trouble is... that's not enough time for our sales staff to read some of the messages that pop up.

Is there a way to either EXTEND the visibility of the Messages Pop Up or disable the automatic disappearance?

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

In T_Defaults. Add or modify Notification_Display_Seconds

David Anderson | Director of Marketing

Kansas City Ballet | Todd Bolender Center for Dance & Creativity

500 W. Pershing Road, Kansas City, MO 64108

d: 816.216.5587 | o: 816.931.2232 x1323 | f: 816.931.1172

Buy tickets now at kcballet.org

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Skypp Cabanas
Sent: Thursday, October 13, 2016 3:57 PM
To: David Anderson <danderson@kcballet.org>
Subject: [Tessitura Ticketing Forum] Messaging Rules Visibility on Orders Window

I've successfully set up a Messaging rule for our staff to read when selling a certain ticket price in a certain performance.  The message pops up as expected in the Orders Window, however... it disappears after about 5 seconds.  There is a CLOSE link on that window, but the Messaging windows automatically closes. 

Our trouble is... that's not enough time for our sales staff to read some of the messages that pop up.

Is there a way to either EXTEND the visibility of the Messages Pop Up or disable the automatic disappearance?

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

In T_DEFAULTS:  NOTIFICATION_DISPLAY_SECONDS defaults to 5.  You can alter this to a number of seconds OR disable the auto hide entirely with 0 (zero).

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Skypp Cabanas
Sent: Thursday, October 13, 2016 4:55 PM
To: Ryan Creps <rcreps@tessituranetwork.com>
Subject: [Tessitura Ticketing Forum] Messaging Rules Visibility on Orders Window

I've successfully set up a Messaging rule for our staff to read when selling a certain ticket price in a certain performance.  The message pops up as expected in the Orders Window, however... it disappears after about 5 seconds.  There is a CLOSE link on that window, but the Messaging windows automatically closes. 

Our trouble is... that's not enough time for our sales staff to read some of the messages that pop up.

Is there a way to either EXTEND the visibility of the Messages Pop Up or disable the automatic disappearance?

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!