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Fee issues when processing rolled over orders

David Crowell
$organization

We have super-packages and sub-packages.  I'm not really sure how they are set up in Tessitura, as I didn' t do it.  It has worked well in previous seasons. 

Now, when a previous subscription is rolled over and processed, the package level fee gets applied more than once for a single package.  New orders do not have this problem.

Is there something simple I need to check?

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  • $organization
    David -
     
    This is a bug that we discovered, the Tessi support team has a patch for it that you can get from them. I'd open up a help ticket.
     
    - Heather
     

    Heather Laidlaw Kraft
    SEATTLE REPERTORY THEATRE

    Please consider the environment before printing this e-mail

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of David Crowell
    Sent: Friday, April 10, 2009 8:08 AM
    To: Heather Laidlaw Kraft
    Subject: [Tessitura Ticketing Forum] Fee issues when processing rolled over orders

    We have super-packages and sub-packages.  I'm not really sure how they are set up in Tessitura, as I didn' t do it.  It has worked well in previous seasons. 

    Now, when a previous subscription is rolled over and processed, the package level fee gets applied more than once for a single package.  New orders do not have this problem.

    Is there something simple I need to check?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums.
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  • $organization
    David -
     
    This is a bug that we discovered, the Tessi support team has a patch for it that you can get from them. I'd open up a help ticket.
     
    - Heather
     

    Heather Laidlaw Kraft
    SEATTLE REPERTORY THEATRE

    Please consider the environment before printing this e-mail

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of David Crowell
    Sent: Friday, April 10, 2009 8:08 AM
    To: Heather Laidlaw Kraft
    Subject: [Tessitura Ticketing Forum] Fee issues when processing rolled over orders

    We have super-packages and sub-packages.  I'm not really sure how they are set up in Tessitura, as I didn' t do it.  It has worked well in previous seasons. 

    Now, when a previous subscription is rolled over and processed, the package level fee gets applied more than once for a single package.  New orders do not have this problem.

    Is there something simple I need to check?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums.
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