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Fee issues when processing rolled over orders

David Crowell
$organization

We have super-packages and sub-packages.  I'm not really sure how they are set up in Tessitura, as I didn' t do it.  It has worked well in previous seasons. 

Now, when a previous subscription is rolled over and processed, the package level fee gets applied more than once for a single package.  New orders do not have this problem.

Is there something simple I need to check?

  • $organization
    David -
     
    This is a bug that we discovered, the Tessi support team has a patch for it that you can get from them. I'd open up a help ticket.
     
    - Heather
     

    Heather Laidlaw Kraft
    SEATTLE REPERTORY THEATRE

    Please consider the environment before printing this e-mail

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of David Crowell
    Sent: Friday, April 10, 2009 8:08 AM
    To: Heather Laidlaw Kraft
    Subject: [Tessitura Ticketing Forum] Fee issues when processing rolled over orders

    We have super-packages and sub-packages.  I'm not really sure how they are set up in Tessitura, as I didn' t do it.  It has worked well in previous seasons. 

    Now, when a previous subscription is rolled over and processed, the package level fee gets applied more than once for a single package.  New orders do not have this problem.

    Is there something simple I need to check?




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  • $organization in reply to Heather Laidlaw Kraft (she/her)

    Thank you Heather.  Our set up was affected by the bug, and support provided a fix.  Now just comes the painful part of re-rolling everything.