Hello
Is anyone using Surveys with their customer zero orders?
Is there a way of reporting on the survey answers for marketing purposes? e.g. list of visitor postcodes that have been collected.
Thank you
David,
We have a custom report that does this. I am happy to share the code, but it is highly customized to reference custom tables that we are using that would have to be edited out during a re-write for your purposes.
In addition, I have not been able to test it yet, but the new version of T-Stats should be able to be configured to do this as well and that may work best if you are in a position to upgrade.
Please let me know if you would like a copy of our stored procedure to use as a jumping off point.
Sadie
Hello Sadie
Many thanks for your reply. That is very kind of you to offer up your custom report.
I am guessing that you have had to go down this route because there is no standard Tessitura report or procedure to output this information from any surveys set-up?
David
Hi David,
There is a standard report in the "Campaign and Appeal" folder called the Survey Statistics Report which will provide survey data, including those for general public/customer zero orders. The documentation is here: http://www.tessituranetwork.com/Help_System_v125/Content/Reports/Survey%20Statistics.htm
If you don't see it in your system, you may need to be granted access to the report in the Security Application.
-Michael Wilcox, Tessitura Network