We want to begin emailing gift certificates and understand that Print at Home ticketing doesn't work on receipt designs so for those of you that are sending gift certificates by email, how are you doing it?
We had thought about using a triggered email through mail2, but it can't handle multiple emails to the same email address in the same day so that won't work for those who purchase multiple gift certificates in the same day and we have many patrons who purchase more than one.
Michele
Hi Michele - we email them from our site, and then we keep a PDF template of one receipt (they don't get to choose design if they buy on the phone) in a shared drive for Call Center operators to pop open and fill out for those wanting to buy on the phone. The Call Center operator sends this from a generic Call Center email address.
Definitely not ideal! But they get out the door.