ADD ON PRICING RULES DISASTER

I think what you are saying is:

“Buy Show X and Show Y and receive 10% off both Show X and Show Y.”

You can do this in Pricing Rules, if that is what you mean. I think we are using a Product Volume rule for that.

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of David Mears
Sent: Friday, September 23, 2016 12:57 PM
To: Nicole Keating <nkeating@arshtcenter.org>
Subject: [Tessitura Ticketing Forum] ADD ON PRICING RULES DISASTER
Importance: High

Grateful if anyone can help me. The standard pricing rules set in Tess do not seem to be as flexibly as once thought.

The deal is, but two different qualifying items and receive 10% of the total order.

I have set-up an add on rule:

Criteria:

for an of these performances X at the standard price type apply the rule to any of these qualifying performances Y at the standard price type.

The problem with this rule is the that performances with rule applied will always have the amount deducted and therefore have a reflection of the overall income. Whilst the qualifying performances will never have 10% taken off which does not make sense. I need the 10% taken off both performances as they both qualify for 10% overall discount. Because of this I need to 20% price change in order to get the overall total down to 10% and thefore the performances with the rule applied will take even more of a hit on the overall money taken.

Is this making sense so far?

The only way I can think to get around this is to forget pricing rules and just do it the old fashion way...i.e. add the 10% to all performances and manually change the price type per seat. Otherwise using this the rule would also mean the I could pick up just one seat for a qualifying performance and then pick up 4 seats for the rule applied performance therefore getting a even better discount. Surely we need like for like? i.e. 2 tickets for X and 2 tickets for Y and therefore qualifying the 10% on all four tickets...like for like?

It seems a bit of an oversight in the world of pricing rules. They seem quite clunky with not enough "recipes" or scope to limit or specify in more detail.

Hopefully some one know what I am talking about and can help.

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Yes. With the Volume rule you can say purchase any two of these products at these price types on a maximum of 5 million seats and receive a 10% discount on each ticket.

http://www.tessituranetwork.com/Help_System_v125/Content/Pricing%20Rules/Product%20Volume%20Rule.htm

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of David Mears
Sent: Friday, September 23, 2016 1:42 PM
To: Nicole Keating <nkeating@arshtcenter.org>
Subject: RE: [Tessitura Ticketing Forum] ADD ON PRICING RULES DISASTER
Importance: High

Hi Nicole

Yes this is what I mean. But if I pick up two X shows will the rule also apply?

In the Product Chooser did you select By Production Season instead of By Performance at the bottom?

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of David Mears
Sent: Friday, September 23, 2016 2:00 PM
To: Nicole Keating <nkeating@arshtcenter.org>
Subject: RE: [Tessitura Ticketing Forum] ADD ON PRICING RULES DISASTER
Importance: High

Hi 

Yes it does.

So yes it works as in the rule now applies to both X & Y performance tickets rather than the Add On which was just applying the rule to the Y ticket.

However, as I expected if you pick up 2 different X performance tickets the rule of 10% is applied to both tickets and that is not want we won't the rule to do. 

The incentive is that both X & Y must be purchased together in order to qualify and not two X or two Y in the basket in order to qualify. 

Hi David,

At this time it is not possible to limit the rule to one performance out of Production Season (i.e. show) X and one performance out of Production Season Y, which is that I think you really want. While the rule can’t enforce that kind of limit, how likely do you feel it is that people would try to abuse the deal and try to buy two performances of show X or two performances of show Y? If the likelihood is low, I would say go ahead and use the Product Volume rule and put the instructions on the deals terms in the rule messaging. You’ll also probably want to check the Apply Discount to Lowest Common Number of Seats box on the rule to assure that users will only get the discount on the same number of seats in each performance.

And I encourage you submit a pricing rules enhancement request for being able to set up Product Volume rules where you have to choose a performance from group A and a performance from group B. The first version of pricing rules was designed to cover about 80% of the scenarios we gathered from users, but there will definitely be enhancements and refinements based on user experiences in the future.

Kevin Sheehan

Senior Technical Writer & Consultant

Tessitura Network

+1 888 643 5778 x 329

ksheehan@tessituranetwork.com