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Editing Source Codes in Completed Orders

Paula Anderson
$organization

Hi -

We are working on version 8.0 and was wondering is it possible to change a source code used on single ticket and subscription orders?

Currently we can edit a source code on a single ticket transaction; however, when you click 'Done' and reload the order - the newly assigned source code is updated or recorded. On subscription orders, the source code field is grayed out altogether, even though we selected to keep this field blank on all rollover orders.

Any guidance and input would be greatly appreciated.

Paula Johnson
Ticketing and Applications Coordinator
Dallas Symphony Orchestra

 

 

 

 

 

  • $organization

    This can be a little confusing, understandably.  There are two places source is used in an order, on the order itself, and on the transactions for the order.  The same applies to contributions.

    Changing the source on a reloaded order in the orders module does not change the source for the order, it only affects new transactions created when the order is saved again.

    There is a setting in the Mode of Sale setup (Campaigns/References) called "Edit Source Reload" that allows a user to adjust the source code when an order is reloaded.  However, this is just affecting new transactions.  If you save the order, the original order source is still associated to the order.

    Starting in v8.0 it is possible to change the Order source by opening the order details window from the Constituent Orders tab.  This can't be done from the Ticketing Orders window.

    Hope that helps.

    -ryan

  • $organization in reply to Ryan Creps (Past Staff Member)

    Yes, thank you Ryan – this will help tremendously.

     

    Thanks again!!

     

    Paula Johnson
    Ticketing and Applications Coordinator
    Dallas Symphony Orchestra
    Morton H. Meyerson Symphony Center
    Patron Services Center
    2301 Flora Street
    Dallas, Texas 75201

    214-981-2920 - phone
    214-692-5133 - fax
    PJohnson@DalSym.com
    www.dallassymphony.com



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    From: Tessitura Ticketing [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Ryan Creps
    Sent: Thursday, April 09, 2009 6:30 PM
    To: Paula Johnson
    Subject: Re: [Tessitura Ticketing] Editing Source Codes in Completed Orders

     

    This can be a little confusing, understandably.  There are two places source is used in an order, on the order itself, and on the transactions for the order.  The same applies to contributions.

    Changing the source on a reloaded order in the orders module does not change the source for the order, it only affects new transactions created when the order is saved again.

    There is a setting in the Mode of Sale setup (Campaigns/References) called "Edit Source Reload" that allows a user to adjust the source code when an order is reloaded.  However, this is just affecting new transactions.  If you save the order, the original order source is still associated to the order.

    Starting in v8.0 it is possible to change the Order source by opening the order details window from the Constituent Orders tab.  This can't be done from the Ticketing Orders window.

    Hope that helps.

    -ryan

    From: Paula Johnson <bounce-paulajohnson6572@tessituranetwork.com>
    Sent: 4/9/2009 4:20:06 PM

    Hi -

    We are working on version 8.0 and was wondering is it possible to change a source code used on single ticket and subscription orders?

    Currently we can edit a source code on a single ticket transaction; however, when you click 'Done' and reload the order - the newly assigned source code is updated or recorded. On subscription orders, the source code field is grayed out altogether, even though we selected to keep this field blank on all rollover orders.

    Any guidance and input would be greatly appreciated.

    Paula Johnson
    Ticketing and Applications Coordinator
    Dallas Symphony Orchestra

     

     

     

     

     




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