I'm new with Tessitura at the Virginia Symphony Orchestra and I have little questions that come up every day that I have no idea how to find the answers for. I do not find any resources online helpful, they confuse me even more than I was. I come from a history with ETix, so this is a huge change for me. Is there any specific phone number I can call or person I can email that can give me help with my problems in a very timely manner? Right now my struggles are with discounts and promo codes, as well as trying to figure out how to promp constituents with a message after ticket sales. Thanks.
HI Jonathan,
Welcome to Tessitura Network first and foremost!
I understand how frustrating it can be to self-teach using Tessitura as it is such a huge piece of software. What I would suggest is posting your questions to the forum. Tessitura Network staff members as well as users from around the world watch these forums. You'll see that you can get pretty rapid responses from fellow users as well as Network staff members. Also, I suggest using help that is built directly into Tessitura. I use that all the time and I've been using Tessi for awhile now. That is always my first "go to" when I'm not sure how to do something. Then I'll post in the forums. What's really great about the forums is getting user generated ways to accomplish tasks and building relationships with your fellow Tessitura users.
You can also open a TASK ticket I would imagine but that, generally, is more for system support when things are not working.
Feel free to add me to your Outlook address book and I'm happy to answer questions as quickly as I can or point you in the direction of where to look for help.
Best,
Christopher Cuhel, Database Coordinator
The 5th Avenue Theatre
It is terrific to see how the community is at the ready to help each other with questions about Tessitura on the Forums. However, I wanted to note here that while the Forums are an excellent place to discuss "use cases" of Tessitura features and to reach out to other users to see how they are solving business needs with the software, problems encountered when using Tessitura or questions about how to utilize Tessitura functionality are best addressed by reaching out to Network Support. Each organization has designated support contacts that can submit help tickets in the online TASK helpdesk to receive assistance from Network Support. Jonathan, I will reach out to you directly to discuss providing you with the assistance you need.
Bob