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Negative Response Report

Manisha Dangol
$organization

Hi Sir/Madam,

I was wondering if there is anyway to get the report  from Tessitura with the negative response. For example: if a subscriber did not want to rejoin and we have selected negative response like (Health reasons, No interest This Year) in the promotions tab. Is there any way we can make a list of these folks with the response we selected from Tessitura itself?

 

Looking forward to hearing from you.

Thanks

Manisha

 

  • Former Member
    Former Member $organization

    Hi Manisha,

    You can make a list of these people using the Promotion Response criteria. Add it and select the response you want to know about. You can also add Promotion Response Date to find only those who responded before/after a date or within a date range.

    Ann

  • Former Member
    Former Member $organization

    We use CSIs for this. We have in TR_CUST_ACTIVITY_TYPE  some descriptions like “DNS-Doesn’t like seats”, “DNS-Moving”, “DNS–too much money” (DNS means “did not subscribe”.) Then we can pull back out reports on the CSIs to see if there are any trends.

     

    Nicole

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Ann True
    Sent: Friday, September 09, 2016 8:22 PM
    To: Nicole Keating <nkeating@arshtcenter.org>
    Subject: Re: [Tessitura Ticketing Forum] Negative Response Report
    Importance: High

     

    Hi Manisha,

    You can make a list of these people using the Promotion Response criteria. Add it and select the response you want to know about. You can also add Promotion Response Date to find only those who responded before/after a date or within a date range.

    Ann

    From: Manisha Dangol <bounce-manishadangol9680@tessituranetwork.com>
    Sent: 8/26/2016 6:14:22 PM

    Hi Sir/Madam,

    I was wondering if there is anyway to get the report  from Tessitura with the negative response. For example: if a subscriber did not want to rejoin and we have selected negative response like (Health reasons, No interest This Year) in the promotions tab. Is there any way we can make a list of these folks with the response we selected from Tessitura itself?

     

    Looking forward to hearing from you.

    Thanks

    Manisha

     




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  • $organization

    Output Set Builder can give you this information.

    However, the data elements that come standard for Promotions don't give you any way to narrow down the results.  This means you get a new row of data for every response for every constituent on your List.

    It would be more helpful to create a new data element that uses a parameter so you can select which Appeal to include in the report.

    Jared