Hi All,
The end of our fiscal year is at the end of June and I'm building our performance schedule for FY17. The Wadsworth is an art museum. For ticketing, we have a few daily performances like General Admission with a perf code similar to GA.0701, GA.0702, etc. When I apply the multi-event builder utility, I get a message that the EVENT CODE ALREADY EXISTS. I've looked at the Campaign and Season to be sure they are set up for the next fiscal year. I can copy the performance one at a time without an error message. Any ideas what I'm overlooking? I "sort of" get that the perf code already exists, except that I thought changing to a new Season and Campaign would allow them to be re-used. Any suggestions are appreciated. Thank you!
Sue Carey, Visitor Services Manager
susan.carey@wadsworthatheneum.org
Thank you all for writing!
Yes, it’s a built-in utility. The season has changed (from FY16 to FY17). Some of the dates/perf codes will build – if a date was not used last year (on days we were closed).
The odd thing is, the system will let me “copy” the event one at a time without any apparent problem. It just won’t let me do this bulk copy – which is built on the CUSTOM tab for performance set up. Does that make it a bug? We don’t want to change the perf code format if it isn’t necessary. Thank you for being a good sounding board!
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Nick Reilingh Sent: Tuesday, June 07, 2016 2:18 PM To: Susan Carey Subject: Re: [Tessitura Ticketing Forum] Perf codes
That's not a built-in utility, is it?
I think it's likely that whoever wrote that utility is doing some overzealous error-checking. Using the client I can create a perf with a dupe perf code if the season is different, but not within the same season. Perhaps the utility is checking for a duplicate perf code, but it's doing it for all seasons instead of just within the season you are working on.
From: Susan Carey <bounce-susancarey3475@tessituranetwork.com> Sent: 6/7/2016 1:53:34 PM
As Nick said you should be able to re-use codes if the codes are in a New Season which from what you are saying they are, it does sound like the bulk build is doing some checking that isn't taking into account that they are in a new season.
Caryl