Hi All,
The end of our fiscal year is at the end of June and I'm building our performance schedule for FY17. The Wadsworth is an art museum. For ticketing, we have a few daily performances like General Admission with a perf code similar to GA.0701, GA.0702, etc. When I apply the multi-event builder utility, I get a message that the EVENT CODE ALREADY EXISTS. I've looked at the Campaign and Season to be sure they are set up for the next fiscal year. I can copy the performance one at a time without an error message. Any ideas what I'm overlooking? I "sort of" get that the perf code already exists, except that I thought changing to a new Season and Campaign would allow them to be re-used. Any suggestions are appreciated. Thank you!
Sue Carey, Visitor Services Manager
susan.carey@wadsworthatheneum.org
Hi All, The end of our fiscal year is at the end of June and I'm building our performance schedule for FY17. The Wadsworth is an art museum. For ticketing, we have a few daily performances like General Admission with a perf code similar to GA.0701, GA.0702, etc. When I apply the multi-event builder utility, I get a message that the EVENT CODE ALREADY EXISTS. I've looked at the Campaign and Season to be sure they are set up for the next fiscal year. I can copy the performance one at a time without an error message. Any ideas what I'm overlooking? I "sort of" get that the perf code already exists, except that I thought changing to a new Season and Campaign would allow them to be re-used. Any suggestions are appreciated. Thank you! Sue Carey, Visitor Services Manager susan.carey@wadsworthatheneum.org This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Unknown said:Hi Sue, I think you'll have to add the year into your perf codes (GA.160701) to make them distinct year over year. Different seasons and campaigns don't help that way.
Definitely. E.g. we do "A Christmas Carol" every year, so dupe perf codes would be an issue if we didn't build ours something like so:
CAR161120E
I.e. three characters for something related to the name that is helpful for searching in order entry
+
two digit year
two digit month
two digit day
one character for Evening or Matinee.
Seriously folks, I just determined that the client allows dupe perf codes as long as they're not in the same season. Are you saying that's a bug?
Unknown said: Seriously folks, I just determined that the client allows dupe perf codes as long as they're not in the same season. Are you saying that's a bug?
Not a bug. The docs say:
Enter a performance code in the Code field. Up to ten characters can be used; letters are automatically capitalized. The performance code must be unique within a season and is used to identify or select the performance for orders, reports, and lists. (Required)
Our habit of making them unique over all time predates our conversion to Tessitura.