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Exchanging tickets

Alison Hopkins
$organization

Can anyone please tell me the advantages of returning/exchanging tickets in a separate order as opposed to using the original order to perform the transaction? We currently have a problem where we can't return tickets for a performance and then book a different performance on the same order if the new performance was set up later than the original one. This means creating a new order which is extra work - but to have a separate order just for the exchange also seems like extra work. Any advice would be appreciated.

Thanks

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  • $organization

    We have two reasons for using a different order (only the first one may apply to your situation):

    1. Order Date controls what is available to add to an order.  If we use the original order past shows will show as available and the operator can make a mistake and exchange in to them.  Additionally, the individual show (if the original order is a package) may not have been available yet when the original order was created. 

    2. We use a different MOS of exchanges so that we can further control when they are allowed and we can report the transactions separately.

  • $organization in reply to Kay Burnham (Past Member)
    I agree with Kay.
     
    We always do exchanges in separate orders from the package order to avoid the pitfalls listed below (operators picking past performances, etc.).
     
    Additionally, by doing exchanges in a new MOS, you can control what price types as well as performances that are available to operators.
     
    It also makes tracking the exchanges much easier in the long run - I know it sounds like more work initially (it did to me, too, and I fought it for awhile), but after 4 full years of doing it this way, I would never change my mind about using separate orders for exchanges.
     
    Once you get used to doing the exchange in a new order, it goes really fast, and the "extra work" you mentioned turns into just business as usual.
     
    Christy
     
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    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kay Burnham
    Sent: Wednesday, December 02, 2009 10:41 AM
    To: Christy Carlson
    Subject: Re: [Tessitura Ticketing Forum] Exchanging tickets

    We have two reasons for using a different order (only the first one may apply to your situation):

    1. Order Date controls what is available to add to an order.  If we use the original order past shows will show as available and the operator can make a mistake and exchange in to them.  Additionally, the individual show (if the original order is a package) may not have been available yet when the original order was created. 

    2. We use a different MOS of exchanges so that we can further control when they are allowed and we can report the transactions separately.

    From: Alison Hopkins <bounce-alisonhopkins9785@tessituranetwork.com>
    Sent: 12/2/2009 8:16:49 AM

    Can anyone please tell me the advantages of returning/exchanging tickets in a separate order as opposed to using the original order to perform the transaction? We currently have a problem where we can't return tickets for a performance and then book a different performance on the same order if the new performance was set up later than the original one. This means creating a new order which is extra work - but to have a separate order just for the exchange also seems like extra work. Any advice would be appreciated.

    Thanks




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  • $organization in reply to Christy Carlson

    I absolutely agree that exchanges in separate orders is the way to go for all the reasons listed.  You won't regret it.

  • $organization in reply to Steve Funk

    This came up in discussions here the other day. One of the reasons we like having tickets in the same order is for confirmations - we send out email confirmations all the time, and we like having all of the tickets for a subscription listed in one email.

  • $organization in reply to Brian Graham

    We also do exchanges in a new order.  When you use Return by Ticket No there is no extra work and the exchange can be done much faster.

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