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Personnel Structure

Lisa Wagner
$organization

Hi all,

We are a little over a year into Tessitura and I am looking for any input to personnel structure changes or formats that your organizations had to support the platform.  Specifically, from a database management and analysis maximizing perspective.  

This may not be the right forum to post to, but I was at a loss.

 

Thanks,
Lisa 

  • $organization

    Hey Lisa,

    Arts Centre Melbourne went through quite a significant change in 2015 which reshaped our resourcing structure to improve service to our community and provide us with an effective means of utilizing Tessitura to explore audience development and business excellence opportunities. The (short version of) key changes were:

    • Move our CRM team from Ticketing to the Marketing area, to further support data driven decisions for Marketing and promotional opportunities.
    • Expand the CRM team from 1 to 2 people, so that capacity is provided for day to day reporting, medium-long term initiatives and expanded support for other areas that can benefit from research and analytics by those that know the data well (development, education, finance, external stakeholder liaison). Some of these areas used to have their own database roles - centralizing this has definitely broken down departmental silos.
    • Change our Ticketing build team into a Tessitura build team, so that Ticketing Setup is delivered in a way that harnesses the big picture concept of Tessitura and maximizes both customer and transaction reporting and analytics opportunities. 
    • As a venue, deliver service to Presenting Companies through one key central point of contact that has overall accountability for an event and works with the rest of the business to achieve the best possible results.

    It's been nearly a year under this new structure and we are definitely seeing the results, but do still have a lot of work to do to maximize the opportunity that's now available to us.

    If you're going to TLCC, happy to catch up and talk it through in more detail.

    Beau
    Director, Ticketing & Visitor Experience
    Arts Centre Melbourne 

  • $organization in reply to Beau Vigushin (Past Member)

    Beau,

    Thank you for sharing this!  This is really helpful.  Any chance you have an org chart that maps what you have above?

     

    Thanks,
    Lisa 

  • $organization in reply to Lisa Wagner

    Sure do! I'll email you outside of the forum with our org charts.

    BV

  • $organization

    Beau,

    Would you be willing to share with me as well? Our consortium is working on some initiatives that would benefit from seeing what your organization has done.

     

    Stacey Voigt

    Consortium Services Manager

    Santa Barbara Center

    for the Performing Arts

    svoigt@granadasb.org

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Beau Vigushin
    Sent: Thursday, April 28, 2016 8:18 PM
    To: Stacey Voigt
    Subject: Re: [Tessitura Ticketing Forum] Personnel Structure

     

    Sure do! I'll email you outside of the forum with our org charts.

    BV

    From: Lisa Wagner <bounce-lisawagner1800@tessituranetwork.com>
    Sent: 4/28/2016 12:22:09 PM

    Beau,

    Thank you for sharing this!  This is really helpful.  Any chance you have an org chart that maps what you have above?

     

    Thanks,
    Lisa 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    Thanks!

     

    From: Beau Vigushin [mailto:bounce-beauvigushin8188@tessituranetwork.com]
    Sent: Thursday, April 28, 2016 11:15 PM
    To: lisa.wagner@victoriatheatre.com
    Subject: Re: [Tessitura Ticketing Forum] Personnel Structure

     

    Sure do! I'll email you outside of the forum with our org charts.

    BV

    From: Lisa Wagner <bounce-lisawagner1800@tessituranetwork.com>
    Sent: 4/28/2016 12:22:09 PM

    Beau,

    Thank you for sharing this!  This is really helpful.  Any chance you have an org chart that maps what you have above?

     

    Thanks,
    Lisa 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Beau Vigushin (Past Member)

    Hi Beau,

    I am going into a meeting with HR tomorrow, any chance you can send me that org chart before then?  If not, no worries, I can share with them later.

     

    Best,
    L 

  • $organization in reply to Lisa Wagner

    Hey Lisa,

    I did send them to your email address a while back. I'll re-send again now.

    BV

  • $organization

    That is so strange.  I am getting this.  My direct email is lisa.wagner@victoriatheatre.com

     

    From: Beau Vigushin [mailto:bounce-beauvigushin8188@tessituranetwork.com]
    Sent: Thursday, May 05, 2016 6:29 PM
    To: lisa.wagner@victoriatheatre.com
    Subject: Re: [Tessitura Ticketing Forum] Personnel Structure

     

    Hey Lisa,

    I did send them to your email address a while back. I'll re-send again now.

    BV

    From: Lisa Wagner <bounce-lisawagner1800@tessituranetwork.com>
    Sent: 5/5/2016 2:18:59 PM

    Hi Beau,

    I am going into a meeting with HR tomorrow, any chance you can send me that org chart before then?  If not, no worries, I can share with them later.

     

    Best,
    L 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!