Hello,
I am having some trouble switching to a different MOS on an order. The error message I received says "Unable to change MOS. One ofr more of the packages in the order are not for sale in the new MOS chosen"
Now, before you roll your eyes...I did check all my MOS parameters and they are active for the packages within the order. Start date for the MOS is before the order date and end date extends far beyond today's date.
...so what am I missing?
You actually don’t need the mode of sale on the component performances to sell a package. You just need it on the package.
You should check to make sure that the delivery method for the order is associated with the new mode of sale in TX_MOS_SHIP_METHOD. Not having the mode of sale and delivery method associated can lead to an error when you change the mode of sale on an order with line items. I thought the error text was different for that than what you are seeing, but it’s worth trying. If that doesn’t fix it, I suggest opening a help ticket.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com