Hi all
We have had a problem with fees doubling where events in 2 different seasons are sold together in an order (we have a flat-rate transaction fee). At the moment Ticket Office staff manually remove the second fee, but it does occasionally happen online as well. We have not had any custom code written to stop this (yet).
I remember seeing this on the enhancement lists over the last few years but I'm not sure if a solution came with any of the upgrades.
Does anyone happen to know anything about this?
Thanks!
Katie.
Hi Katie
We find this is a problem when selling for 2 seasons too. The Box Office have to remember to delete the 2nd fee.
We too would be grateful to hear any suggestions!
Dawn