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Doubling Fees

Katie Garvin
$organization

Hi all

We have had a problem with fees doubling where events in 2 different seasons are sold together in an order (we have a flat-rate transaction fee). At the moment Ticket Office staff manually remove the second fee, but it does occasionally happen online as well. We have not had any custom code written to stop this (yet).

I remember seeing this on the enhancement lists over the last few years but I'm not sure if a solution came with any of the upgrades.

Does anyone happen to know anything about this?

Thanks!

Katie.

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  • Former Member
    Former Member $organization

    Hi Katie,

    Are all of the seasons that are on sale in the same fiscal year?  If so, then in the Ticketing Season dropdown in the Fees Maintenance tab, we use  - (all in fyear).

    Duane

  • $organization in reply to Former Member

    Hi Duane,

    No, not always – they do sometimes cross financial years.

    Katie.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Duane Woods
    Sent: 26 November 2009 15:12
    To: Katie Garvin
    Subject: Re: [Tessitura Ticketing Forum] Doubling Fees

     

    Hi Katie,

    Are all of the seasons that are on sale in the same fiscal year?  If so, then in the Ticketing Season dropdown in the Fees Maintenance tab, we use  - (all in fyear).

    Duane

    From: Katie Garvin <bounce-katiegreen8488@tessituranetwork.com>
    Sent: 11/26/2009 5:14:02 AM

    Hi all

    We have had a problem with fees doubling where events in 2 different seasons are sold together in an order (we have a flat-rate transaction fee). At the moment Ticket Office staff manually remove the second fee, but it does occasionally happen online as well. We have not had any custom code written to stop this (yet).

    I remember seeing this on the enhancement lists over the last few years but I'm not sure if a solution came with any of the upgrades.

    Does anyone happen to know anything about this?

    Thanks!

    Katie.




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  • $organization in reply to Katie Garvin

    Hi, everyone -

    We've got the same thing right now, too - again, because they span the financial year. It would be great if anyone had any creative ideas around it!

    C.//
    X. 

  • Former Member
    Former Member $organization in reply to Chris Campbell

    Has there been a solution or enhancement in the past couple of years to resolve this issue, of double charging order fees when a shopping cart contains product from two different fiscal years?  This is the first year we have productions on sale across two fiscal years, and is now an issue for us.

    Thanks,

    Duane

Reply
  • Former Member
    Former Member $organization in reply to Chris Campbell

    Has there been a solution or enhancement in the past couple of years to resolve this issue, of double charging order fees when a shopping cart contains product from two different fiscal years?  This is the first year we have productions on sale across two fiscal years, and is now an issue for us.

    Thanks,

    Duane

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