Hi All,
We're looking into using the Gift Certificate functionality in Tessitura and ran into a question I couldn't find an answer to. If a gift certificate is lost, is there a way to cancel that gift certificate number and issue a new one?
I'm interested in hearing all about your creative approaches!
Thank you,
Jenny
I’ve never had that situation but I would buy a new gift certificate using the ID# of the old gift certificate (# can be seen on original order). This is how we extend the life of a gift certificate if someone is unable to use it by the expiration date.
Shelley Espinoza
System Services Manager
524 Trinity Avenue, St. Louis, MO 63130
Direct 314 561 4885
www.cocastl.org
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jennifer O'Neill-Englund Sent: Thursday, January 28, 2016 3:29 PM To: Shelley Espinoza Subject: [Tessitura Ticketing Forum] Cancel/re-issue Gift Certificates?
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