Exclude from subscription rollover

Hi Dara,

I think it depends on if you want them to be able to renew their seats in a future season, or if you’re done with them for good.  If you’re done with them, I’d return their base seats, so that when you do rollover, there’s nothing for them to roll from/into!

Cheers,

Kathleen

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Dara Hogan
Sent: Tuesday, December 15, 2015 6:27 AM
To: Kathleen Smith
Subject: [Tessitura Ticketing Forum] Exclude from subscription rollover

Hi,

What's the best way to exclude someone from a subscription rollover?

We had a customer in last years subscription that had returned all their seats. I thought they would not be picked up in the rollover but they were.

Does anyone have a good process for excluding people who do not want to get included in the next season?

thanks, Dara

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We use a couple of methods to ensure that we don’t rollover.

-          We return the base seats if possible.

-          We use the Sub Summary Type of Non-Renewable and make sure that our rollover list doesn’t include patrons with this Sub Summary Type.

You can always manually remove these records from your lists, but there’s a bit more room for error doing that. The Sub Summary Type is generally our catch all.

Hope this helps!

Karen

_______________________________________________________
Karen Diche
Manager, Season Tickets
Segerstrom Center for the Arts
600 Town Center Drive, Costa Mesa, CA 92626
T (714) 556-2122 x 4359   F (714) 755-7477   E KDiche@SCFTA.org

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Dara Hogan
Sent: Tuesday, December 15, 2015 3:29 AM
To: Karen Diche <kdiche@scfta.org>
Subject: [Tessitura Ticketing Forum] Exclude from subscription rollover

Hi,

What's the best way to exclude someone from a subscription rollover?

We had a customer in last years subscription that had returned all their seats. I thought they would not be picked up in the rollover but they were.

Does anyone have a good process for excluding people who do not want to get included in the next season?

thanks, Dara

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!