Hey all,
We have a client that requires the following us to build an event that limits availability for each price level. In the past we have used allocations to monitor/control this, but the issue is that this causes issues with online orders as each allocation is activated by a specific link, only allowing you to buy the specific price type for the promo being used. I was under the impression a pricing rule could be used to limit availability for each price type, but through my current testing, I've been unable to come up with a rule that allows this.
Essentially I'd need a rule that did something along the lines of:
Allow 150 General Public priced tickets to be soldAllow 100 Student priced tickets to be soldAllow 75 Faculty/Staff priced tickets to be soldAllow 200 Overflow priced tickets to be sold
None of the prices could exceed those specific numbers, it is vital capacity is capped for each of the prices.
Any assistance would be appreciated.
Thanks,Maurice
Hi Maurice,
I apologize that you received some inaccurate information previously. Pricing rules are still pretty new with a fair bit of complexity and nuance to them that everyone is still learning. And depending on how your question was heard, it’s not necessarily wrong to say that pricing rules could help with ticket limits on price types for a performance. It all depends on how strict you need the limit to be, which in this case seems to be stricter than the way the Max Seats on rules is enforced.
Chris’s suggestion to use price zones to manage the capacity side of things combined with pricing rules might work, though. Before proposing more details of a possible solution, though, I think I need a few more details about how you want things to work. Is this a general admission performance or a reserved seat performance? How do people qualify for the various discounted tickets?
Kevin Sheehan
Senior Technical Writer & Consultant
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
Hey Chris and Nicole,
Thanks for the idea. It was one I had initially tried for the event the first time, but ultimately it doesn't work. The events are almost always GA, and with TNEW, you end up with pages that look like this that don't allow you to select multiple sections and prices unfortunately:http://sto.stanfordtickets.org/_QA_/auxiliary/Reserve.aspx?p=6685
We've used allocations in the past, but as I mentioned, that system does not allow for a patron to select more than one price type as a result. I could submit a Enhancement request to have Allocations/Price Types be synced, and that would in effect resolve the issue, but that wouldn't be beneficial until that feature got implemented who knows how many versions later.
Kevin, I suspect you are correct. I think the first time I was told Pricing Rules would work was not too long after they had been announced, and the most recent time could easily have been misunderstood as me asking if you could limit the number of times an offer could be used instead of me asking if you could use it to full on cap a price type with a rule.
More information about the event is that they will almost always be GA, various discounts are typically ID required discounts for Stanford affiliates. We have a customization which authenticates their status with Stanford's database, and ID's are checked at the door. If you need more information about the type of event, just let me know. Chris's idea about pricing zones results in some funky results since it's a GA event unfortunately. And if it wasn't I don't think the clients would want us deciding who sits where based on the price type used.
I appreciate all the responses I'm getting.