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Patron received a different patrons e-tickets

Michele Keutsch
$organization

We had a situation occur on Friday where patron A and B ordered tickets and patron A received both email's with the e-tickets attached.

We are unsure if patron B ever received their tickets and can't figure out if there's a way to trace which email addresses were sent to without having a copy of the email in a sent folder anywhere.

Is there an easy way to trace how the second order was sent to the incorrect email address?

  • $organization

    We BCC ourselves on orders for this kind of tracking.  So, I’m not help.

     

    --Tom

    …

    718.724.8135

    tbrown@BAM.org

     

    From: N-Scan [mailto:groups-n-scan@tessituranetwork.com] On Behalf Of Michele Keutsch
    Sent: Wednesday, October 14, 2015 10:32 AM
    To: Thomas Brown <tbrown@bam.org>
    Subject: [N-Scan] Patron received a different patrons e-tickets

     

    We had a situation occur on Friday where patron A and B ordered tickets and patron A received both email's with the e-tickets attached.

    We are unsure if patron B ever received their tickets and can't figure out if there's a way to trace which email addresses were sent to without having a copy of the email in a sent folder anywhere.

    Is there an easy way to trace how the second order was sent to the incorrect email address?