Hi!
I sometimes experience an issue when I like to request a PAH reprint. I would like to hear if anyone experience the same and how to get around this issue. The recent example was a customer who had his tickets printed to a boca, but wanted to have the tickets as PAH instead. I get the message: "Request Failed: No tickets has yet been printed for this order; not eligible for reprint request"
As mentioned the tickets was printed to a boca and the status is also TPD, so the message doesn't make any sense :) The only solution right now is to book the tickets in a new order.
Thanks,
Louise
Unknown said: I get the message: "Request Failed: No tickets has yet been printed for this order; not eligible for reprint request"
I get the message: "Request Failed: No tickets has yet been printed for this order; not eligible for reprint request"
By chance do the tickets have a comp price type assigned? There is a bug in v12+ re: recording comp ticket history to T_ORDER_SEAT_HIST that inhibits comp PAH reprints. A fix is pending...
(Greetings from a Danish Minnesotan :-)
Hi Heather
Thank you for your reply. Yes the delivery was changed to Print at Home, so that is unfortunately not the reason for this error :(
thanks,
Hi Chris
Great to meet a Dane in here :) Jensen is also the most common last name in Denmark.
The tickets do not have a comp Price type assigned, but we do experience this issue alot with tickets with no value on it (free tickets) but the price type for these tickets is still Standard or Discount.
If only it were that simple. Good luck!
Unknown said: Great to meet a Dane in here :) Jensen is also the most common last name in Denmark.
Unknown said: The tickets do not have a comp Price type assigned, but we do experience this issue alot with tickets with no value on it (free tickets) but the price type for these tickets is still Standard or Discount.
The error still sounds like a problem with T_ORDER_SEAT_HIST. I would open a support ticket if I were you.
Thanks, Heather. I will keep seaching for a solution :)
Wow, that is a lot of kids! Jylland is a beautiful place :)
Ok, thanks I will go to the support team with this issue.
Thanks, Louise