Hello -
I have a merged account that has a credit on account issue. The household was created with two individual accounts. On one of the individual accounts, there is a value on account (credit). The problem is, when trying to add an order in the household, and attempting to use that credit to pay for it, the credit isn't available as it lives in the individual account.. I also cannot add an order to the individual account either.
Any advice on how to move the money to the household account or another way around this issue?
Thank you
Brian Burke
Hi Nick –
Thanks for this info. No we haven’t but will do so from this point on!
Brian
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Nick Reilingh Sent: Thursday, September 03, 2015 3:27 PM To: Brian Burke Subject: RE: [Tessitura Ticketing Forum] Merged account issue
Have you considered adding something to LP_CONST_MERGE that invokes AP_MOVE_TRANSACTIONS_TO_HOUSEHOLD, so that step is done for you?
From: Lucie Spieler <bounce-luciespieler8144@tessituranetwork.com> Sent: 9/3/2015 5:48:17 PM
Glad that took care of it!
I’ve added a bit of code (probably cribbed from the Tessitura Technical forum) to the merge procedure so that it returns any patrons who have ticket or contribution transactions in the individual record after a merge. That way, I know to go into that record after the merge and move the transactions. I’d be happy to share it if you need it and can’t find it.
Lucie
______________________________ Lucie Spieler Florida Grand Opera
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