Merged account issue

I had a similar issue recently and there are two other ways to transfer funds that may work for you. The first is refunding the money on-account to cash and paying the order off with the cash or doing the same with a gift certificate.

Dani Meister

Manager, Ticketing and Sales

Balboa Park Cultural Partnership

1549 El Prado, Suite 2

San Diego, CA 92101

dani.meister@bpcp.org

Office: (619) 232-7502 x1208

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Brian Burke
Sent: Thursday, September 03, 2015 9:24 AM
To: dani.meister@bpcp.org
Subject: [Tessitura Ticketing Forum] Merged account issue

Hello -

I have a merged account that has a credit on account issue.  The household was created with two individual accounts.  On one of the individual accounts, there is a value on account (credit).  The problem is, when trying to add an order in the household, and attempting to use that credit to pay for it, the credit isn't available as it lives in the individual account..  I also cannot add an order to the individual account either.

Any advice on how to move the money to the household account or another way around this issue?

Thank you

Brian Burke

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

I had a similar issue recently and there are two other ways to transfer funds that may work for you. The first is refunding the money on-account to cash and paying the order off with the cash or doing the same with a gift certificate.

Dani Meister

Manager, Ticketing and Sales

Balboa Park Cultural Partnership

1549 El Prado, Suite 2

San Diego, CA 92101

dani.meister@bpcp.org

Office: (619) 232-7502 x1208

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Brian Burke
Sent: Thursday, September 03, 2015 9:24 AM
To: dani.meister@bpcp.org
Subject: [Tessitura Ticketing Forum] Merged account issue

Hello -

I have a merged account that has a credit on account issue.  The household was created with two individual accounts.  On one of the individual accounts, there is a value on account (credit).  The problem is, when trying to add an order in the household, and attempting to use that credit to pay for it, the credit isn't available as it lives in the individual account..  I also cannot add an order to the individual account either.

Any advice on how to move the money to the household account or another way around this issue?

Thank you

Brian Burke

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!