What is the best way in List Builder to find information on subscription packages that are set up as the type "flex?"
I know that "Subs Summary" and "Subs History" don't or didn't support flex package information so we've been using the "Package Detail" folder. I was just curious if this had changed or if anyone has any other creative ideas? I keep getting different data results when I try to use these folders so I am not sure what to think?
Thanks,
Amy Aldrich
Boston Symphony Orchestra
Ticket Operations Manager
aaldrich@bso.org
Amy-
I don’t know anything different than what you said for list builder. I use package detail package to pull all of my lists for the flex packages. I also use t-stats and then save to a list occasionally to “check” my results (or vice versa). I generally trust the numbers I get from the package detail package criteria. What differences of data are you seeing?
Don’t know if that answer helps at all!
Amanda Sheehan
Ticket System Administrator
Cincinnati Playhouse in the Park
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Basically, when looking for flex package constituents, we have always used the package order listing.
We run it on the flex pass that we are looking for and save it as a list. We have always has a 5-10 person difference in numbers for some weird reason in comparison to the package detail elements, so we just have always done it that way.
Amy,
Whether or not the Subscription History criteria include flex packages depends on whether or not your organization has customized your Subscription History to include flex packages. I’m guessing yours does not, but you might want to talk to your IT staff about changing that.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com