We have had some issues with customers who tried to print their PAHT from smart phones or tablets. When it opens the PDF the only data elements that appears are the barcodes. All other data elements do not appear. Everyone who called in with this issue was instructed to open the attachment on a desktop or laptop and it worked fine after that. But with increasing use of mobile devices we want our customers to have that option as well. We are using TNEW.
If anyone who ran into this issue has any tips or tricks, we'd be very grateful.
I didn’t know if this is something that you have seen or might be helpful to you.
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Chris Jensen Sent: Thursday, August 27, 2015 12:50 PM To: Brenda Crowe <bcrowe@kcballet.org> Subject: Re: [Tessitura Ticketing Forum] PAHT on Mobile Devices
Jesse Dillman: We have had some issues with customers who tried to print their PAHT from smart phones or tablets. When it opens the PDF the only data elements that appears are the barcodes. All other data elements do not appear. [...]
Jesse Dillman:
We have had some issues with customers who tried to print their PAHT from smart phones or tablets. When it opens the PDF the only data elements that appears are the barcodes. All other data elements do not appear. [...]
Please see:
http://www.tessituranetwork.com/Community/forums/t/6833.aspx
From: Jesse Dillman <bounce-jessedillman2754@tessituranetwork.com> Sent: 8/27/2015 12:50:54 PM
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!