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PAHT on Mobile Devices

Jesse Dillman
$organization

We have had some issues with customers who tried to print their PAHT from smart phones or tablets. When it opens the PDF the only data elements that appears are the barcodes. All other data elements do not appear. Everyone who called in with this issue was instructed to open the attachment on a desktop or laptop and it worked fine after that. But with increasing use of mobile devices we want our customers to have that option as well. We are using TNEW.

If anyone who ran into this issue has any tips or tricks, we'd be very grateful.

  • $organization

    Interesting -- sounds like a PDF rendering issue. Do you know what kind of devices have the issue, and are you able to replicate it?

  • $organization

    Unknown said:

    We have had some issues with customers who tried to print their PAHT from smart phones or tablets. When it opens the PDF the only data elements that appears are the barcodes. All other data elements do not appear. [...]

    Please see:

    http://www.tessituranetwork.com/Community/forums/t/6833.aspx

  • $organization in reply to Chris Jensen

    Thanks for pointing me to this.

    Quick Question: Where do you find the PAHT configuration file? I have access to all the templates and logs and most other files through RAMP but just can't find it. Do I need access to the RAMP desktop itself?

  • $organization in reply to Jesse Dillman

    Unknown said:

    Thanks for pointing me to this.

    Quick Question: Where do you find the PAHT configuration file? I have access to all the templates and logs and most other files through RAMP but just can't find it. Do I need access to the RAMP desktop itself?

    We're not on RAMP: You're seeking the file TessituraPrintServer.exe.config, which lives one directory level up from the logs and templates. If you don't have access to that, you may need sysadmin intervention from RAMP support.

  • $organization in reply to Chris Jensen

    Thanks for the info. We will be trying that.

  • $organization

    I didn’t know if this is something that you have seen or might be helpful to you.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Chris Jensen
    Sent: Thursday, August 27, 2015 12:50 PM
    To: Brenda Crowe <bcrowe@kcballet.org>
    Subject: Re: [Tessitura Ticketing Forum] PAHT on Mobile Devices

     

    Image removed by sender.Jesse Dillman:

    We have had some issues with customers who tried to print their PAHT from smart phones or tablets. When it opens the PDF the only data elements that appears are the barcodes. All other data elements do not appear. [...]

    Please see:

    http://www.tessituranetwork.com/Community/forums/t/6833.aspx

    From: Jesse Dillman <bounce-jessedillman2754@tessituranetwork.com>
    Sent: 8/27/2015 12:50:54 PM

    We have had some issues with customers who tried to print their PAHT from smart phones or tablets. When it opens the PDF the only data elements that appears are the barcodes. All other data elements do not appear. Everyone who called in with this issue was instructed to open the attachment on a desktop or laptop and it worked fine after that. But with increasing use of mobile devices we want our customers to have that option as well. We are using TNEW.

    If anyone who ran into this issue has any tips or tricks, we'd be very grateful.




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