Another dynamic pricing question

Hey All...greetings from Winnipeg,

So I do know that there are a lot of users doing dynamic pricing at this time. We are just in the "consideration" phase of this here at MTC and I have a question for all of you doing it.

I know there are several ways to execute this, but I am wondering if you all would share your methods.

What functionality are you using to accomplish it (price maps, editable pricing etc.), and what are the pros and or cons of the method you chose.

Any insight is appreciated as usual.

Thanks

Jen

Parents
  • We create new price maps.  We end date the current price map to a time when there aren't going to be any transactions taking place (the middle of the night when the website is down for system backup) and start the new map 1 min later.  We leave the original price map marked as the base price.

    Pros: This allows us to have historical data for when the change occurs and it allows us to back date orders if we need to and sell the original price (for us this is mostly to accommodate company orders)

    Con: Because of the differences in prices between shows and the number of shows in a run, this really can't be done using season maintenance so it can take a long time to set up.  Since the Availability tab of the product guide will only display the availability by section if the base price is an active price we lose the ability to reference availability this way once the new price is active.

    We easily get around the cons by requesting a minimum of 1 business day notice of any chance and if we need to know availability by zone we just run a report so I wouldn't say that either con is all that bothersome.

    I'll just add that whatever method you choose . . .test it thoroughly with all your reports as well as looking at how it affects your numbers in Season overview.  One of the reasons that we chose to leave the original price marked as the base price was so that the original gross potential would still display in Overview as all our goals and budgets are based off the original amount.

  • We create new price maps, as well. We also have the old price map end at 11:59 PM, and have the new one start at 12:00 AM the next day.  This is when our website is down, as well, so we know there's no activity then.
     
    The pros are the same as Kay lists below - historical data is kept intact.
     
    We've gotten around the con of the long set-up by deciding that: we only raise a performance when it reaches 80% of capacity, or if it's in the final week of a really popular show.  We also only raise the price on our Regular Full Price tickets - any discounts (Senior, Student, Subscriber, Group, et al) remain at the original price.  So we only have to reset one price map per performance.
     
    We have noticed in a few reports that seats are double-counted (because it counts the seat once for each price map that's attached) - although this may have been fixed in more recent versions (I can't remember).  But overall, this works well for us, even though it's manual.
     
    Christy
     
    Christy Carlson | Senior Sales Manager | 206.443.2210 x1003| Fax: 206.443.2379
    SEATTLE REPERTORY THEATRE | www.seattlerep.org | In Lower Queen Anne at Seattle Center
    ON SALE NOW
    | The 39 Steps Sep 25-Oct 24 | Opus Oct 30-Dec 6
    Seattle Rep is closed on Mondays

    twitter.com/seattlerep | facebook.com/seattlerep | seattlerep.blogspot.com

    Please consider the environment before printing this e-mail 



    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kay Burnham
    Sent: Wednesday, October 28, 2009 2:29 PM
    To: Christy Carlson
    Subject: Re: [Tessitura Ticketing Forum] Another dynamic pricing question

    We create new price maps.  We end date the current price map to a time when there aren't going to be any transactions taking place (the middle of the night when the website is down for system backup) and start the new map 1 min later.  We leave the original price map marked as the base price.

    Pros: This allows us to have historical data for when the change occurs and it allows us to back date orders if we need to and sell the original price (for us this is mostly to accommodate company orders)

    Con: Because of the differences in prices between shows and the number of shows in a run, this really can't be done using season maintenance so it can take a long time to set up.  Since the Availability tab of the product guide will only display the availability by section if the base price is an active price we lose the ability to reference availability this way once the new price is active.

    We easily get around the cons by requesting a minimum of 1 business day notice of any chance and if we need to know availability by zone we just run a report so I wouldn't say that either con is all that bothersome.

    I'll just add that whatever method you choose . . .test it thoroughly with all your reports as well as looking at how it affects your numbers in Season overview.  One of the reasons that we chose to leave the original price marked as the base price was so that the original gross potential would still display in Overview as all our goals and budgets are based off the original amount.

    From: Jennifer Skelly <bounce-jenniferskelly8648@tessituranetwork.com>
    Sent: 10/28/2009 11:14:14 AM

    Hey All...greetings from Winnipeg,

    So I do know that there are a lot of users doing dynamic pricing at this time. We are just in the "consideration" phase of this here at MTC and I have a question for all of you doing it.

    I know there are several ways to execute this, but I am wondering if you all would share your methods.

    What functionality are you using to accomplish it (price maps, editable pricing etc.), and what are the pros and or cons of the method you chose.

    Any insight is appreciated as usual.

    Thanks

    Jen




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • Whilst I go searching through the archives for more information is there any reason not to just add on a second price map with the difference that you plan on increasing?

    Seems like that would solve the con with the availability tab and keep all the pros in place.

    Has anyone tried this?
    Are there inherent cons that this would create?

  • Ryan,
     
    That's exactly what we do - we create a new price map and then add it on to the price type that we're raising (replacing the original price map) - if you're raising more than one price type, though, you still have to add the 2nd price map manually, which is what can take time if you're raising a bunch of performances/price types at once.
     
    Christy


    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Ryan Rowell
    Sent: Monday, November 09, 2009 5:39 PM
    To: Christy Carlson
    Subject: Re: [Tessitura Ticketing Forum] RE: Another dynamic pricing question

    Whilst I go searching through the archives for more information is there any reason not to just add on a second price map with the difference that you plan on increasing?

    Seems like that would solve the con with the availability tab and keep all the pros in place.

    Has anyone tried this?
    Are there inherent cons that this would create?

    From: Christy Carlson <bounce-christycarlson2662@tessituranetwork.com>
    Sent: 10/28/2009 5:39:22 PM

    We create new price maps, as well. We also have the old price map end at 11:59 PM, and have the new one start at 12:00 AM the next day.  This is when our website is down, as well, so we know there's no activity then.
     
    The pros are the same as Kay lists below - historical data is kept intact.
     
    We've gotten around the con of the long set-up by deciding that: we only raise a performance when it reaches 80% of capacity, or if it's in the final week of a really popular show.  We also only raise the price on our Regular Full Price tickets - any discounts (Senior, Student, Subscriber, Group, et al) remain at the original price.  So we only have to reset one price map per performance.
     
    We have noticed in a few reports that seats are double-counted (because it counts the seat once for each price map that's attached) - although this may have been fixed in more recent versions (I can't remember).  But overall, this works well for us, even though it's manual.
     
    Christy
     
    Christy Carlson | Senior Sales Manager | 206.443.2210 x1003| Fax: 206.443.2379
    SEATTLE REPERTORY THEATRE | www.seattlerep.org | In Lower Queen Anne at Seattle Center
    ON SALE NOW
    | The 39 Steps Sep 25-Oct 24 | Opus Oct 30-Dec 6
    Seattle Rep is closed on Mondays

    twitter.com/seattlerep | facebook.com/seattlerep | seattlerep.blogspot.com

    Please consider the environment before printing this e-mail 



    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kay Burnham
    Sent: Wednesday, October 28, 2009 2:29 PM
    To: Christy Carlson
    Subject: Re: [Tessitura Ticketing Forum] Another dynamic pricing question

    We create new price maps.  We end date the current price map to a time when there aren't going to be any transactions taking place (the middle of the night when the website is down for system backup) and start the new map 1 min later.  We leave the original price map marked as the base price.

    Pros: This allows us to have historical data for when the change occurs and it allows us to back date orders if we need to and sell the original price (for us this is mostly to accommodate company orders)

    Con: Because of the differences in prices between shows and the number of shows in a run, this really can't be done using season maintenance so it can take a long time to set up.  Since the Availability tab of the product guide will only display the availability by section if the base price is an active price we lose the ability to reference availability this way once the new price is active.

    We easily get around the cons by requesting a minimum of 1 business day notice of any chance and if we need to know availability by zone we just run a report so I wouldn't say that either con is all that bothersome.

    I'll just add that whatever method you choose . . .test it thoroughly with all your reports as well as looking at how it affects your numbers in Season overview.  One of the reasons that we chose to leave the original price marked as the base price was so that the original gross potential would still display in Overview as all our goals and budgets are based off the original amount.

    From: Jennifer Skelly <bounce-jenniferskelly8648@tessituranetwork.com>
    Sent: 10/28/2009 11:14:14 AM

    Hey All...greetings from Winnipeg,

    So I do know that there are a lot of users doing dynamic pricing at this time. We are just in the "consideration" phase of this here at MTC and I have a question for all of you doing it.

    I know there are several ways to execute this, but I am wondering if you all would share your methods.

    What functionality are you using to accomplish it (price maps, editable pricing etc.), and what are the pros and or cons of the method you chose.

    Any insight is appreciated as usual.

    Thanks

    Jen




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • Sorry I was unclear. What I mean is let's say I have a price map at $30 and I want to raise the total price of the ticket to $35, what if I simply added an additional price map of $5 to start at the time I want to make the change? So I have two active price maps on the price type, one at $30 that is still marked as "base" and one at $5 to make up the total value of the raised price.

    Has anyone done that? any cons?

  • Ah - I see what you mean, Ryan.
     
    We don't use this method for dynamic pricing, but we did just use this method for another show we had here - where every price had 2 active price maps to make one ticket price.
     
    There are several reports that actually double-count seats when there are 2 active price maps:  the Box Office Statement and Performance Sales Summary, to name 2 that I ran across.  The canned Daily Sales Report, though, doesn't seem to double-count the seats.  In both the other reports, though, the money is fine - just the seats are off.
     
    At least that's the way I'm reading it......
     
    Christy


    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Ryan Rowell
    Sent: Tuesday, November 10, 2009 1:48 PM
    To: Christy Carlson
    Subject: Re: [Tessitura Ticketing Forum] RE: RE: Another dynamic pricing question

    Sorry I was unclear. What I mean is let's say I have a price map at $30 and I want to raise the total price of the ticket to $35, what if I simply added an additional price map of $5 to start at the time I want to make the change? So I have two active price maps on the price type, one at $30 that is still marked as "base" and one at $5 to make up the total value of the raised price.

    Has anyone done that? any cons?

    From: Christy Carlson <bounce-christycarlson2662@tessituranetwork.com>
    Sent: 11/10/2009 11:25:20 AM

    Ryan,
     
    That's exactly what we do - we create a new price map and then add it on to the price type that we're raising (replacing the original price map) - if you're raising more than one price type, though, you still have to add the 2nd price map manually, which is what can take time if you're raising a bunch of performances/price types at once.
     
    Christy


    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Ryan Rowell
    Sent: Monday, November 09, 2009 5:39 PM
    To: Christy Carlson
    Subject: Re: [Tessitura Ticketing Forum] RE: Another dynamic pricing question

    Whilst I go searching through the archives for more information is there any reason not to just add on a second price map with the difference that you plan on increasing?

    Seems like that would solve the con with the availability tab and keep all the pros in place.

    Has anyone tried this?
    Are there inherent cons that this would create?

    From: Christy Carlson <bounce-christycarlson2662@tessituranetwork.com>
    Sent: 10/28/2009 5:39:22 PM

    We create new price maps, as well. We also have the old price map end at 11:59 PM, and have the new one start at 12:00 AM the next day.  This is when our website is down, as well, so we know there's no activity then.
     
    The pros are the same as Kay lists below - historical data is kept intact.
     
    We've gotten around the con of the long set-up by deciding that: we only raise a performance when it reaches 80% of capacity, or if it's in the final week of a really popular show.  We also only raise the price on our Regular Full Price tickets - any discounts (Senior, Student, Subscriber, Group, et al) remain at the original price.  So we only have to reset one price map per performance.
     
    We have noticed in a few reports that seats are double-counted (because it counts the seat once for each price map that's attached) - although this may have been fixed in more recent versions (I can't remember).  But overall, this works well for us, even though it's manual.
     
    Christy
     
    Christy Carlson | Senior Sales Manager | 206.443.2210 x1003| Fax: 206.443.2379
    SEATTLE REPERTORY THEATRE | www.seattlerep.org | In Lower Queen Anne at Seattle Center
    ON SALE NOW
    | The 39 Steps Sep 25-Oct 24 | Opus Oct 30-Dec 6
    Seattle Rep is closed on Mondays

    twitter.com/seattlerep | facebook.com/seattlerep | seattlerep.blogspot.com

    Please consider the environment before printing this e-mail 



    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kay Burnham
    Sent: Wednesday, October 28, 2009 2:29 PM
    To: Christy Carlson
    Subject: Re: [Tessitura Ticketing Forum] Another dynamic pricing question

    We create new price maps.  We end date the current price map to a time when there aren't going to be any transactions taking place (the middle of the night when the website is down for system backup) and start the new map 1 min later.  We leave the original price map marked as the base price.

    Pros: This allows us to have historical data for when the change occurs and it allows us to back date orders if we need to and sell the original price (for us this is mostly to accommodate company orders)

    Con: Because of the differences in prices between shows and the number of shows in a run, this really can't be done using season maintenance so it can take a long time to set up.  Since the Availability tab of the product guide will only display the availability by section if the base price is an active price we lose the ability to reference availability this way once the new price is active.

    We easily get around the cons by requesting a minimum of 1 business day notice of any chance and if we need to know availability by zone we just run a report so I wouldn't say that either con is all that bothersome.

    I'll just add that whatever method you choose . . .test it thoroughly with all your reports as well as looking at how it affects your numbers in Season overview.  One of the reasons that we chose to leave the original price marked as the base price was so that the original gross potential would still display in Overview as all our goals and budgets are based off the original amount.

    From: Jennifer Skelly <bounce-jenniferskelly8648@tessituranetwork.com>
    Sent: 10/28/2009 11:14:14 AM

    Hey All...greetings from Winnipeg,

    So I do know that there are a lot of users doing dynamic pricing at this time. We are just in the "consideration" phase of this here at MTC and I have a question for all of you doing it.

    I know there are several ways to execute this, but I am wondering if you all would share your methods.

    What functionality are you using to accomplish it (price maps, editable pricing etc.), and what are the pros and or cons of the method you chose.

    Any insight is appreciated as usual.

    Thanks

    Jen




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



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    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • We do something similar to split ticket revenue with two different price maps (within the same zone map) assigned to a single price type. If the price type is already assigned to the performance, the price type will pull both price maps, even if added later.

     


    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Ryan Rowell
    Sent: Tuesday, November 10, 2009 3:48 PM
    To: rbernard@smm.org
    Subject: Re: [Tessitura Ticketing Forum] RE: RE: Another dynamic pricing question

     

    Sorry I was unclear. What I mean is let's say I have a price map at $30 and I want to raise the total price of the ticket to $35, what if I simply added an additional price map of $5 to start at the time I want to make the change? So I have two active price maps on the price type, one at $30 that is still marked as "base" and one at $5 to make up the total value of the raised price.

    Has anyone done that? any cons?

    From: Christy Carlson <bounce-christycarlson2662@tessituranetwork.com>
    Sent: 11/10/2009 11:25:20 AM

    Ryan,

     

    That's exactly what we do - we create a new price map and then add it on to the price type that we're raising (replacing the original price map) - if you're raising more than one price type, though, you still have to add the 2nd price map manually, which is what can take time if you're raising a bunch of performances/price types at once.

     

    Christy

     


    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Ryan Rowell
    Sent: Monday, November 09, 2009 5:39 PM
    To: Christy Carlson
    Subject: Re: [Tessitura Ticketing Forum] RE: Another dynamic pricing question

    Whilst I go searching through the archives for more information is there any reason not to just add on a second price map with the difference that you plan on increasing?

    Seems like that would solve the con with the availability tab and keep all the pros in place.

    Has anyone tried this?
    Are there inherent cons that this would create?

    From: Christy Carlson <bounce-christycarlson2662@tessituranetwork.com>
    Sent: 10/28/2009 5:39:22 PM

    We create new price maps, as well. We also have the old price map end at 11:59 PM, and have the new one start at 12:00 AM the next day.  This is when our website is down, as well, so we know there's no activity then.

     

    The pros are the same as Kay lists below - historical data is kept intact.

     

    We've gotten around the con of the long set-up by deciding that: we only raise a performance when it reaches 80% of capacity, or if it's in the final week of a really popular show.  We also only raise the price on our Regular Full Price tickets - any discounts (Senior, Student, Subscriber, Group, et al) remain at the original price.  So we only have to reset one price map per performance.

     

    We have noticed in a few reports that seats are double-counted (because it counts the seat once for each price map that's attached) - although this may have been fixed in more recent versions (I can't remember).  But overall, this works well for us, even though it's manual.

     

    Christy

     

    Christy Carlson | Senior Sales Manager | 206.443.2210 x1003| Fax: 206.443.2379
    SEATTLE REPERTORY THEATRE | www.seattlerep.org | In Lower Queen Anne at Seattle Center
    ON SALE NOW
    | The 39 Steps Sep 25-Oct 24 | Opus Oct 30-Dec 6
    Seattle Rep is closed on Mondays

    twitter.com/seattlerep | facebook.com/seattlerep | seattlerep.blogspot.com

    Please consider the environment before printing this e-mail 

     


    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kay Burnham
    Sent: Wednesday, October 28, 2009 2:29 PM
    To: Christy Carlson
    Subject: Re: [Tessitura Ticketing Forum] Another dynamic pricing question

    We create new price maps.  We end date the current price map to a time when there aren't going to be any transactions taking place (the middle of the night when the website is down for system backup) and start the new map 1 min later.  We leave the original price map marked as the base price.

    Pros: This allows us to have historical data for when the change occurs and it allows us to back date orders if we need to and sell the original price (for us this is mostly to accommodate company orders)

    Con: Because of the differences in prices between shows and the number of shows in a run, this really can't be done using season maintenance so it can take a long time to set up.  Since the Availability tab of the product guide will only display the availability by section if the base price is an active price we lose the ability to reference availability this way once the new price is active.

    We easily get around the cons by requesting a minimum of 1 business day notice of any chance and if we need to know availability by zone we just run a report so I wouldn't say that either con is all that bothersome.

    I'll just add that whatever method you choose . . .test it thoroughly with all your reports as well as looking at how it affects your numbers in Season overview.  One of the reasons that we chose to leave the original price marked as the base price was so that the original gross potential would still display in Overview as all our goals and budgets are based off the original amount.

    From: Jennifer Skelly <bounce-jenniferskelly8648@tessituranetwork.com>
    Sent: 10/28/2009 11:14:14 AM

    Hey All...greetings from Winnipeg,

    So I do know that there are a lot of users doing dynamic pricing at this time. We are just in the "consideration" phase of this here at MTC and I have a question for all of you doing it.

    I know there are several ways to execute this, but I am wondering if you all would share your methods.

    What functionality are you using to accomplish it (price maps, editable pricing etc.), and what are the pros and or cons of the method you chose.

    Any insight is appreciated as usual.

    Thanks

    Jen




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



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  • We have used it before to send money to two different places so I figured it was fine but also figured there would be some cons to doing that.

    Thanks all and Christy for pointing out the reports to consider.

  • Former Member
    Former Member $organization in reply to Ryan Rowell

    I have some reports that calculate number of tickets based on the Ticket Price map so it would double count tickets if I used multiple Ticket Price maps.


    From: Ryan Rowell <bounce-ryanrowell5634@tessituranetwork.com>
    To: Nicole Keating
    Sent: Wed Nov 11 19:42:56 2009
    Subject: Re: [Tessitura Ticketing Forum] RE: RE: RE: Another dynamic pricing question

    We have used it before to send money to two different places so I figured it was fine but also figured there would be some cons to doing that.

    Thanks all and Christy for pointing out the reports to consider.

    From: Ray Bernard <bounce-raymondbernard7790@tessituranetwork.com>
    Sent: 11/10/2009 4:10:27 PM

    We do something similar to split ticket revenue with two different price maps (within the same zone map) assigned to a single price type. If the price type is already assigned to the performance, the price type will pull both price maps, even if added later.

     


    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Ryan Rowell
    Sent: Tuesday, November 10, 2009 3:48 PM
    To: rbernard@smm.org
    Subject: Re: [Tessitura Ticketing Forum] RE: RE: Another dynamic pricing question

     

    Sorry I was unclear. What I mean is let's say I have a price map at $30 and I want to raise the total price of the ticket to $35, what if I simply added an additional price map of $5 to start at the time I want to make the change? So I have two active price maps on the price type, one at $30 that is still marked as "base" and one at $5 to make up the total value of the raised price.

    Has anyone done that? any cons?

    From: Christy Carlson <bounce-christycarlson2662@tessituranetwork.com>
    Sent: 11/10/2009 11:25:20 AM

    Ryan,

     

    That's exactly what we do - we create a new price map and then add it on to the price type that we're raising (replacing the original price map) - if you're raising more than one price type, though, you still have to add the 2nd price map manually, which is what can take time if you're raising a bunch of performances/price types at once.

     

    Christy

     


    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Ryan Rowell
    Sent: Monday, November 09, 2009 5:39 PM
    To: Christy Carlson
    Subject: Re: [Tessitura Ticketing Forum] RE: Another dynamic pricing question

    Whilst I go searching through the archives for more information is there any reason not to just add on a second price map with the difference that you plan on increasing?

    Seems like that would solve the con with the availability tab and keep all the pros in place.

    Has anyone tried this?
    Are there inherent cons that this would create?

    From: Christy Carlson <bounce-christycarlson2662@tessituranetwork.com>
    Sent: 10/28/2009 5:39:22 PM

    We create new price maps, as well. We also have the old price map end at 11:59 PM, and have the new one start at 12:00 AM the next day.  This is when our website is down, as well, so we know there's no activity then.

     

    The pros are the same as Kay lists below - historical data is kept intact.

     

    We've gotten around the con of the long set-up by deciding that: we only raise a performance when it reaches 80% of capacity, or if it's in the final week of a really popular show.  We also only raise the price on our Regular Full Price tickets - any discounts (Senior, Student, Subscriber, Group, et al) remain at the original price.  So we only have to reset one price map per performance.

     

    We have noticed in a few reports that seats are double-counted (because it counts the seat once for each price map that's attached) - although this may have been fixed in more recent versions (I can't remember).  But overall, this works well for us, even though it's manual.

     

    Christy

     

    Christy Carlson | Senior Sales Manager | 206.443.2210 x1003| Fax: 206.443.2379
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    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kay Burnham
    Sent: Wednesday, October 28, 2009 2:29 PM
    To: Christy Carlson
    Subject: Re: [Tessitura Ticketing Forum] Another dynamic pricing question

    We create new price maps.  We end date the current price map to a time when there aren't going to be any transactions taking place (the middle of the night when the website is down for system backup) and start the new map 1 min later.  We leave the original price map marked as the base price.

    Pros: This allows us to have historical data for when the change occurs and it allows us to back date orders if we need to and sell the original price (for us this is mostly to accommodate company orders)

    Con: Because of the differences in prices between shows and the number of shows in a run, this really can't be done using season maintenance so it can take a long time to set up.  Since the Availability tab of the product guide will only display the availability by section if the base price is an active price we lose the ability to reference availability this way once the new price is active.

    We easily get around the cons by requesting a minimum of 1 business day notice of any chance and if we need to know availability by zone we just run a report so I wouldn't say that either con is all that bothersome.

    I'll just add that whatever method you choose . . .test it thoroughly with all your reports as well as looking at how it affects your numbers in Season overview.  One of the reasons that we chose to leave the original price marked as the base price was so that the original gross potential would still display in Overview as all our goals and budgets are based off the original amount.

    From: Jennifer Skelly <bounce-jenniferskelly8648@tessituranetwork.com>
    Sent: 10/28/2009 11:14:14 AM

    Hey All...greetings from Winnipeg,

    So I do know that there are a lot of users doing dynamic pricing at this time. We are just in the "consideration" phase of this here at MTC and I have a question for all of you doing it.

    I know there are several ways to execute this, but I am wondering if you all would share your methods.

    What functionality are you using to accomplish it (price maps, editable pricing etc.), and what are the pros and or cons of the method you chose.

    Any insight is appreciated as usual.

    Thanks

    Jen




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  • Ryan - we struggled with this question, and ended up doing exactly what you suggest here.

    The problem is, we've got way too many price maps to create an increased-price version of each one. To do that would be a nearly all day task each time we want to increase prices.

    Instead we have one $5 map called "price increase" and we add it to each price type every time we increase prices on a performance or set up performances. Sometimes we increase prices on a show twice, so there ends up being four price maps on some shows, including our embedded fee.

    As has been mentioned, this method will make set-up way easier, but can give you enormous headaches in reporting. For us, nearly all of our marketing reports are custom and were not affected, but season overview will count each price map that is in the ticket price category as a ticket sold. We got around this by using a new price category that we call "price increase" for that particular map.

    As you may have guessed, season overview only sums the monies that are in the ticket price category. So, we had to create a localized version of the load procedure.

    All-in-all, I think the pros outweigh the (admittedly, not insignificant) cons. In addition to making set up exponentially easier, we can very easily see the monies that are brought in by a price increase. But, as was said earlier in this thread, it's a good idea to test all your reports thoroughly before you implement any solution.

  • Thanks Brian and everyone!

    This is some great information to have moving forward.

    Cheers!

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