We have a TNEW sales website with SYOS enabled.
My question is - Is there a way to supress the initial fixed graphic page that appears directly before the actual SYOS map?
http://ticketing.greenwichtheatre.org.uk/single/SYOS.aspx?p=52112
We have a small (400 seat) one level auditorium and generally have one seat price. The graphic page takes a few seconds to load and doesn't really add anything to the booking. It feels a bit superfluous and slows the transaction a bit.
Is this something that can be controlled from within System Tables or will I need to contact TNEW via Task?
Thanks
Simon
Thanks for the reply's.
I was sort of hoping that this was a simple checkbox somewhere, but I guess that both graphics are integrated into the overall flash / HTML5 sequence.
I wonder if it might be possible to re arrange the pages of the Flash image so that in stead of 2 distinct pages: auditorium image - select seats map, we could have both on one page? (so on the left side the select section graphic, on the right side the select seat graphic) That would at least cut out the superfluous step.
If a venue has a complicated auditorium shape and needs a separate section selection stage they keep it as it is. But for smaller simpler seat maps, like ours, we can opt for the dual page. (?)
Might be slightly confusing for customers, but with a bit of descriptive text it might be a solution if removing the step entirely is tricky.