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TNEW Static SYOS graphic

Former Member
Former Member $organization

We have a TNEW sales website with SYOS enabled.

My question is - Is there a way to supress the initial fixed graphic page that appears directly before the actual SYOS map?

http://ticketing.greenwichtheatre.org.uk/single/SYOS.aspx?p=52112

We have a small (400 seat) one level auditorium and generally have one seat price. The graphic page takes a few seconds to load and doesn't really add anything to the booking. It feels a bit superfluous and slows the transaction a bit.

Is this something that can be controlled from within System Tables or will I need to contact TNEW via Task?

Thanks

Simon

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  • $organization

    Annoyingly, Simon, this is a fixed thing – we’re in exactly the same boat. Here’s some correspondence from a ticket I raised:

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Simon Francis
    Sent: 21 July 2015 11:38
    To: Chris Campbell
    Subject: [Tessitura Ticketing Forum] TNEW Static SYOS graphic

     

    We have a TNEW sales website with SYOS enabled.

    My question is - Is there a way to supress the initial fixed graphic page that appears directly before the actual SYOS map?

    http://ticketing.greenwichtheatre.org.uk/single/SYOS.aspx?p=52112

    We have a small (400 seat) one level auditorium and generally have one seat price. The graphic page takes a few seconds to load and doesn't really add anything to the booking. It feels a bit superfluous and slows the transaction a bit.

    Is this something that can be controlled from within System Tables or will I need to contact TNEW via Task?

    Thanks

    Simon




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization

    Annoyingly, Simon, this is a fixed thing – we’re in exactly the same boat. Here’s some correspondence from a ticket I raised:

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Simon Francis
    Sent: 21 July 2015 11:38
    To: Chris Campbell
    Subject: [Tessitura Ticketing Forum] TNEW Static SYOS graphic

     

    We have a TNEW sales website with SYOS enabled.

    My question is - Is there a way to supress the initial fixed graphic page that appears directly before the actual SYOS map?

    http://ticketing.greenwichtheatre.org.uk/single/SYOS.aspx?p=52112

    We have a small (400 seat) one level auditorium and generally have one seat price. The graphic page takes a few seconds to load and doesn't really add anything to the booking. It feels a bit superfluous and slows the transaction a bit.

    Is this something that can be controlled from within System Tables or will I need to contact TNEW via Task?

    Thanks

    Simon




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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