Groups vs Subscriptions

We take it on a case-by-case basis.   If the patron is a long-time subscriber and/or donor, we will do it for them.  Otherwise, we have a 9-ticket limit for sub purchases.

Ellen Holt

Box Office Manager

Celebrity Series of Boston

20 Park Plaza, Suite 1032

Boston, MA 02116

617-598-3224 (p)

617-598-3291 (f)

www.celebrityseries.org

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Michelle Wiesel
Sent: Tuesday, July 07, 2015 6:09 PM
To: Ellen Holt
Subject: [Tessitura Ticketing Forum] Groups vs Subscriptions

Hi everyone:

We're coming across an interesting situation I've not run across but I'm guessing there maybe others who have.

Our subscription season is CYO (4 or more at 15% off) and flex packages.  Additionally, subscribers can purchase unlimited "add on" tickets at the same discount.  One can purchase a child's package at $45 and be a  subscriber.

Here's the challenge:

We've had several customers wanting to subscribe to our kids shows then purchase 30 tickets to a hot ticket show.  Typically, single show purchases of 10+ are considered groups at a 10% discount.  See the challenge?

I'm wondering if you've encountered anything similar and if you place limits on subscription add on tickets.  I feel it's prudent to do so.  Since our group sales are 10 or more, we should at least cap sub add ons at 9.  If you purchase more you're considered a group and receive the 10% discount.

Would love to know what others have done.

Thank you!

Michelle

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