Groups vs Subscriptions

We take it on a case-by-case basis.   If the patron is a long-time subscriber and/or donor, we will do it for them.  Otherwise, we have a 9-ticket limit for sub purchases.

Ellen Holt

Box Office Manager

Celebrity Series of Boston

20 Park Plaza, Suite 1032

Boston, MA 02116

617-598-3224 (p)

617-598-3291 (f)

www.celebrityseries.org

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Michelle Wiesel
Sent: Tuesday, July 07, 2015 6:09 PM
To: Ellen Holt
Subject: [Tessitura Ticketing Forum] Groups vs Subscriptions

Hi everyone:

We're coming across an interesting situation I've not run across but I'm guessing there maybe others who have.

Our subscription season is CYO (4 or more at 15% off) and flex packages.  Additionally, subscribers can purchase unlimited "add on" tickets at the same discount.  One can purchase a child's package at $45 and be a  subscriber.

Here's the challenge:

We've had several customers wanting to subscribe to our kids shows then purchase 30 tickets to a hot ticket show.  Typically, single show purchases of 10+ are considered groups at a 10% discount.  See the challenge?

I'm wondering if you've encountered anything similar and if you place limits on subscription add on tickets.  I feel it's prudent to do so.  Since our group sales are 10 or more, we should at least cap sub add ons at 9.  If you purchase more you're considered a group and receive the 10% discount.

Would love to know what others have done.

Thank you!

Michelle

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We take it on a case-by-case basis.   If the patron is a long-time subscriber and/or donor, we will do it for them.  Otherwise, we have a 9-ticket limit for sub purchases.

Ellen Holt

Box Office Manager

Celebrity Series of Boston

20 Park Plaza, Suite 1032

Boston, MA 02116

617-598-3224 (p)

617-598-3291 (f)

www.celebrityseries.org

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Michelle Wiesel
Sent: Tuesday, July 07, 2015 6:09 PM
To: Ellen Holt
Subject: [Tessitura Ticketing Forum] Groups vs Subscriptions

Hi everyone:

We're coming across an interesting situation I've not run across but I'm guessing there maybe others who have.

Our subscription season is CYO (4 or more at 15% off) and flex packages.  Additionally, subscribers can purchase unlimited "add on" tickets at the same discount.  One can purchase a child's package at $45 and be a  subscriber.

Here's the challenge:

We've had several customers wanting to subscribe to our kids shows then purchase 30 tickets to a hot ticket show.  Typically, single show purchases of 10+ are considered groups at a 10% discount.  See the challenge?

I'm wondering if you've encountered anything similar and if you place limits on subscription add on tickets.  I feel it's prudent to do so.  Since our group sales are 10 or more, we should at least cap sub add ons at 9.  If you purchase more you're considered a group and receive the 10% discount.

Would love to know what others have done.

Thank you!

Michelle

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!