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Donated Tickets

Ashley Voorhees
$organization

Hello...

I'm wondering how others handle donated seats for resell when it comes to reporting to the promoter, especially a Broadway show.

If you donte a seat does you ticket count go down by the number of seats donated and your money stay with the show? When the seats are resold does your ticket count go up by the number of seats sold and your money go up as well. And do you show this to the promoter?

Thanks for the feedback!

Ashley                                                                                                      

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  • Former Member
    Former Member $organization

    We do not use the “Donate for Resale” functionality because we do not want our capacities to ever be “oversold”.  We do allow tickets to be returned and then we put the money “On Account” for it to be applied by Devo.  We do a lot of rentals and it is cleaner for us this way.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amy Wilson
    Sent: Wednesday, February 01, 2012 3:36 PM
    To: Nicole Keating
    Subject: Re: [Tessitura Ticketing Forum] Donated tickets

     

    We are using the Donate for Resale function, so revenue remains as ticket income, but now the seat can be resold.  We only use this for people who have physically handed us the tickets, so we know that they can't be "used" by a forgetful patron.

    From: Boann Petersen <bounce-boannpetersen5924@tessituranetwork.com>
    Sent: 1/31/2012 12:21:24 PM

    We are assessing how we handle donated tickets and are wondering how other companies process the transactions in Tessitura.  Do you use the donate ticket feature, or do you return the seat and do something with the money?  Do you consider the income ticket income or donation income?

    Any feedback is greatly appreciated.

    Thanks,

    Boann




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • Former Member
    Former Member $organization

    We do not use the “Donate for Resale” functionality because we do not want our capacities to ever be “oversold”.  We do allow tickets to be returned and then we put the money “On Account” for it to be applied by Devo.  We do a lot of rentals and it is cleaner for us this way.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amy Wilson
    Sent: Wednesday, February 01, 2012 3:36 PM
    To: Nicole Keating
    Subject: Re: [Tessitura Ticketing Forum] Donated tickets

     

    We are using the Donate for Resale function, so revenue remains as ticket income, but now the seat can be resold.  We only use this for people who have physically handed us the tickets, so we know that they can't be "used" by a forgetful patron.

    From: Boann Petersen <bounce-boannpetersen5924@tessituranetwork.com>
    Sent: 1/31/2012 12:21:24 PM

    We are assessing how we handle donated tickets and are wondering how other companies process the transactions in Tessitura.  Do you use the donate ticket feature, or do you return the seat and do something with the money?  Do you consider the income ticket income or donation income?

    Any feedback is greatly appreciated.

    Thanks,

    Boann




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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