Hello World,
I'm doing some research on behalf of my organisation and looking for sites that multi-skill customer service staff to deliver service in multiple areas of a business (eg: ushers that work in the foyer bars as well, or work in a buildings car park as well as the theatres).
Would love to hear from anyone that is successfully doing this. :)
Beau @ Arts Centre Melbourne
Hi Beau
This is a model that we've successfully implemented over the last few years here. Our multi-skilled staff now work across customer service, box office, front of house, ushering and events. We have a strong model of training to up skill and develop transferrable skills, with the aim of providing better customer service and giving the team the tools to link sell across the organisation.
Happy to go through it with you in more detail if you'd like. My email is roisin.sullivan@abbeytheatre.ie