multi-skill customer service staff

Hi Beau,

I’ve done this with great success in a prior venue.  There were a few little ‘gotchas’ to think about such as pay grade and who would be manager of the multi-skilled people, but overall it was something I wish I’d done years earlier than I did.  Feel free to ping me offline (ksmith@floridastudiotheatre.org) with any specifics or questions.

Cheers,
Kathleen

From: Tessitura Customer Service Forum [mailto:forums-cust.serv@tessituranetwork.com] On Behalf Of Beau Vigushin
Sent: Tuesday, May 26, 2015 5:47 AM
To: Kathleen Smith
Subject: [Tessitura Customer Service Forum] multi-skill customer service staff

Hello World,

I'm doing some research on behalf of my organisation and looking for sites that multi-skill customer service staff to deliver service in multiple areas of a business (eg: ushers that work in the foyer bars as well, or work in a buildings car park as well as the theatres).

Would love to hear from anyone that is successfully doing this. :)

Beau @ Arts Centre Melbourne

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Hello Beau,

Here at Chicago Shakespeare Theater I implemented a cross trained staff working as Ticket Agents, Ushers, Bartenders, Special Events and in our Bookstall.  It’s been successful and embraced by the staff for many reasons.

JEFF

Jeffrey Cass | Ticketing and Guest Services Director
Chicago Shakespeare Theater
312.595.5638 direct line | www.chicagoshakes.com | facebook | twitter
800 East Grand Avenue on Navy Pier | Chicago, Illinois 60611

Hello World,

I'm doing some research on behalf of my organisation and looking for sites that multi-skill customer service staff to deliver service in multiple areas of a business (eg: ushers that work in the foyer bars as well, or work in a buildings car park as well as the theatres).

Would love to hear from anyone that is successfully doing this. :)

Beau @ Arts Centre Melbourne

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Customer Service Forum. You may reply to this message to post to the Customer Service forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Hi Beau,

In my previous job we had staff working across Box Office, FOH and Catering. It required some juggling of rosters and availabilities (it certainly helps

if one area has “first grabs” for their roster) and it involved some extra work for payroll due to different pay grades.

Once these aspects were addressed the arrangement was very beneficial for both the staff and the venue.

We are now looking at implementing this at City Recital Hall.

Cheers,

Carola

From: Tessitura Customer Service Forum [mailto:forums-cust.serv@tessituranetwork.com] On Behalf Of Beau Vigushin
Sent: Tuesday, 26 May 2015 7:47 PM
To: Carola Dillon
Subject: [Tessitura Customer Service Forum] multi-skill customer service staff

Hello World,

I'm doing some research on behalf of my organisation and looking for sites that multi-skill customer service staff to deliver service in multiple areas of a business (eg: ushers that work in the foyer bars as well, or work in a buildings car park as well as the theatres).

Would love to hear from anyone that is successfully doing this. :)

Beau @ Arts Centre Melbourne

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Customer Service Forum. You may reply to this message to post to the Customer Service forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!