Hi all
We have are about to go on-sale with a unique festival. It's a secret underground festival all done via text (no paper ticketing - audience members won't know the venue until the day and will be notified via text on the show day where to meet). Therefore it is extremely important that we record the mobile number for every order for this festival.
We are on v11.
Very many thanks
Lee-Anne
Hi Lee-Anne
There's no way to do this on a Production level without your website being customised to enforce a mobile number. You could always make the mobile field mandatory when people sign up though this would apply to the whole site in the same way a name and address are required.
I'd also recommend adding in some purchase instructions to display on the event though this will require people to a) read it and b) do as it instructs.
It really depends on how much time you've got before you need to go on sale.
Sounds exciting! For web ticketing, some programming will be required. It should be trivial to make the mobile number a required field on the signup page, but if people are ordering tickets with a previous account that does not have a mobile number, checking up on that programmatically based on performance would be a different task -- likely some kind of cart validation hook.
For box office ticketing, you would have the option of using REST service interceptors to programmatically make that check, but I'm not sure if those are fully available on version 11... and they would take time for your programmer to develop. So likely, training is your best friend here.
Perhaps if you are doing everything else in this production with text messaging, it would make sense to take IN all reservations via text? That would make all the above points moot since you'd be getting everyone's mobile number immediately.