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Contacting Patrons who Missed Performances

Veltria Roman
$organization

Hello all,

I received a call from a patron that said that a theater she subscribes to in NY contacts her if she misses a show, but we do not so she missed most of her subscription shows.

I am wondering:

1- How many other venues offer this type of service

2- If you offer this service, how do you track it and contact patrons

3- If you offer this service, is it just for customer service reasons or do you see other benefits

4- If you offer this service, is it worth the staff time you use for the benefits received

 

Thanks in advance for any info you can offer.

Parents
  • $organization
    We send an email to all patrons 2 days prior to their event. It's a basic template with changes appropriate to the event and the  venue. We find it very useful! Also it's good customer service.  We also send a "how did you like it, how can we make the experience better" email the day after.  

    Our communications/press person takes care of it.  It's a fairly simple program, so, depending on how often you have performances, it shouldn't take more than 1/2 hour or so to create and send the emails. 

    Sent from my iPhone

    On May 10, 2015, at 4:22 PM, Veltria Roman <bounce-veltriaroman4389@tessituranetwork.com> wrote:

    Hello all,

    I received a call from a patron that said that a theater she subscribes to in NY contacts her if she misses a show, but we do not so she missed most of her subscription shows.

    I am wondering:

    1- How many other venues offer this type of service

    2- If you offer this service, how do you track it and contact patrons

    3- If you offer this service, is it just for customer service reasons or do you see other benefits

    4- If you offer this service, is it worth the staff time you use for the benefits received

     

    Thanks in advance for any info you can offer.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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  • $organization
    We send an email to all patrons 2 days prior to their event. It's a basic template with changes appropriate to the event and the  venue. We find it very useful! Also it's good customer service.  We also send a "how did you like it, how can we make the experience better" email the day after.  

    Our communications/press person takes care of it.  It's a fairly simple program, so, depending on how often you have performances, it shouldn't take more than 1/2 hour or so to create and send the emails. 

    Sent from my iPhone

    On May 10, 2015, at 4:22 PM, Veltria Roman <bounce-veltriaroman4389@tessituranetwork.com> wrote:

    Hello all,

    I received a call from a patron that said that a theater she subscribes to in NY contacts her if she misses a show, but we do not so she missed most of her subscription shows.

    I am wondering:

    1- How many other venues offer this type of service

    2- If you offer this service, how do you track it and contact patrons

    3- If you offer this service, is it just for customer service reasons or do you see other benefits

    4- If you offer this service, is it worth the staff time you use for the benefits received

     

    Thanks in advance for any info you can offer.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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