Average time for each scan

In the past we have seen almost instantaneous responses. However, over the last year or so we have seen a degradation in service related to network connectivity.  We are working on these issues. However, I would not say we have beaten the challenges.  Penny’s Comments look very interesting.  We have also been trying the use of non-dynamically allocated IP addresses.  So we have been hand coding IP addresses into each unit.

--Tom

…

718.724.8135

tbrown@BAM.org

From: N-Scan [mailto:groups-n-scan@tessituranetwork.com] On Behalf Of Margaret Stockton
Sent: Friday, May 08, 2015 2:01 PM
To: Thomas Brown
Subject: [N-Scan] Average time for each scan

We are getting complaints from our Front of House team that the scanners are too slow.  One of the questions I have been asked is what is the average time it takes for a scan to occur.  So the number of seconds for each ticket to be scanned and the appropriate response to come back? 

If someone has this data that would be great, or, if they know where I can find this information that would be great.

Thanks

Margaret

In the past we have seen almost instantaneous responses. However, over the last year or so we have seen a degradation in service related to network connectivity.  We are working on these issues. However, I would not say we have beaten the challenges.  Penny’s Comments look very interesting.  We have also been trying the use of non-dynamically allocated IP addresses.  So we have been hand coding IP addresses into each unit.

--Tom

…

718.724.8135

tbrown@BAM.org

From: N-Scan [mailto:groups-n-scan@tessituranetwork.com] On Behalf Of Margaret Stockton
Sent: Friday, May 08, 2015 2:01 PM
To: Thomas Brown
Subject: [N-Scan] Average time for each scan

We are getting complaints from our Front of House team that the scanners are too slow.  One of the questions I have been asked is what is the average time it takes for a scan to occur.  So the number of seconds for each ticket to be scanned and the appropriate response to come back? 

If someone has this data that would be great, or, if they know where I can find this information that would be great.

Thanks

Margaret