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Reports not matching

Brian Burke
$organization

Hello, just curious if anyone has any immediate thoughts on how best to find this quickly.....

When we finish an event, we use three ticketing reports, the Box Office Statement, Price Type and Payment Type.  For some reason they are not matching and have an overage of $50.00.

Season Manager shows $41,723.00 (rounded) and no Collected Reserved / Unreserved

BOS shows under totals, $41,722.83 but under performance summary on same report, the total is $41,772.83. ($50.00 more).
Payment report shows $41,772.83
Price Type Report shows $41,722.83

2 of the 3 reports are $50.00 greater and that is what I am trying to find.  Any suggestions out there, I would be grateful.  

 

Thank you

Brian

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  • $organization
    Brian,
    We usually look at T-Stats as well and compare the totals with the sub-line items. We have found tickets that were sold and not seated many times that way (and not in the reports). 

    Janna

    Sent from my iPhone

    On Apr 20, 2015, at 10:32 AM, Brian Burke <bounce-brianburke1590@tessituranetwork.com> wrote:

    Hello, just curious if anyone has any immediate thoughts on how best to find this quickly.....

    When we finish an event, we use three ticketing reports, the Box Office Statement, Price Type and Payment Type.  For some reason they are not matching and have an overage of $50.00.

    Season Manager shows $41,723.00 (rounded) and no Collected Reserved / Unreserved

    BOS shows under totals, $41,722.83 but under performance summary on same report, the total is $41,772.83. ($50.00 more).
    Payment report shows $41,772.83
    Price Type Report shows $41,722.83

    2 of the 3 reports are $50.00 greater and that is what I am trying to find.  Any suggestions out there, I would be grateful.  

     

    Thank you

    Brian




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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  • $organization
    Brian,
    We usually look at T-Stats as well and compare the totals with the sub-line items. We have found tickets that were sold and not seated many times that way (and not in the reports). 

    Janna

    Sent from my iPhone

    On Apr 20, 2015, at 10:32 AM, Brian Burke <bounce-brianburke1590@tessituranetwork.com> wrote:

    Hello, just curious if anyone has any immediate thoughts on how best to find this quickly.....

    When we finish an event, we use three ticketing reports, the Box Office Statement, Price Type and Payment Type.  For some reason they are not matching and have an overage of $50.00.

    Season Manager shows $41,723.00 (rounded) and no Collected Reserved / Unreserved

    BOS shows under totals, $41,722.83 but under performance summary on same report, the total is $41,772.83. ($50.00 more).
    Payment report shows $41,772.83
    Price Type Report shows $41,722.83

    2 of the 3 reports are $50.00 greater and that is what I am trying to find.  Any suggestions out there, I would be grateful.  

     

    Thank you

    Brian




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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